Nhu Ho
Authors name: Nhu Ho November 17, 2023
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Imagine a world where contact center agents are supercharged from day one:

  • Access all essential resources instantly
  • Deliver support in any language
  • Automate busywork with one click
  • Work freely from anywhere

Cognigy AI Copilot turns this vision into reality. By combining Conversational and Generative AI, AI Copilot evolves beyond traditional agent assist tools to a comprehensive solution that enhances agents’ performance, productivity, and overall job satisfaction. It offers a full suite of prebuilt capabilities, including Identity Assist, Sentiment Assist, Knowledge Assist, Action Assist, Language Assist, and Wrap-Up Assist, addressing various agent needs in real time.

Interested in learning about it all? Check out our: 

▶️Launch Webinar for an overview of how AI Copilot elevates agent empowerment through a compelling combination of Generative and Conversational AI.

▶️Cognigy Session for a deep dive into AI Copilot architecture and step-by-step tutorial on how to set up your first AI Copilot Workspace