The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Dive deep into the world of conversational AI
Learn everything about voice bots and virtual agents
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Wading through numerous business apps and systems only to search for a piece of information is tiresome and kills productivity. A virtual agent natively integrated into your internal communication channel can lend a helping hand. It’s like a good kind of “know-it-all” digital colleague who can provide your team with instant answers and support on demand.
If you’re using Microsoft Teams, Cognigy.AI lets you easily connect and make your bot accessible via direct chat (using Azure Bot Services Endpoint) or via mentions in a specific Teams channel (using MS Teams Endpoint).
But what if you want to take the next step and enable global bot availability for anyone within your organization?
Our latest Help Center Article shows you how to achieve this in a few simple steps by creating a Teams App in the Developer Portal. With this approach, any employee with permission can install and add the Virtual Agent to any conversation directly in MS Teams – be it a direct chat with the bot, a 1:1 chat with another colleague, or a group chat.
Plus, creating a Teams App for your bot allows you to upload files and images for further download and processing in other third-party applications like RPA, ticketing system, and more with Cognigy.AI.
For this integration, all you need is Azure Bot Services, MS Teams Developer Portal and your Cognigy.AI account.
Sounds exciting? Check out our guide and experience it firsthand!
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