We're excited to announce that our new components, Cognigy Insights and Inbuilt Machine Translation, are available to all our Cognigy customers on all deployments. In this blog post, we'll give you a high-level overview of the new capabilites and invite you to watch our product intro videos with a live demo of the new capabilites

Cognigy Insights

Cognigy Insights is a fully integrated Conversational AI Analytics Suite for highest demands. It enables enterprises to improve customer experiences and operational efficiency based on data-driven insights, generated from realtime interaction data.

What Cognigy Insights can do for you:

  • Enable data-driven decision making: Get easy and intuitive access to conversational KPIs, and allow every stakeholder to monitor, report and optimize virtual agents as well as contact center processes.
  • Optimize end-user experiences: Use empirical evidence to spot friction in processes, incorporate user feedback and create better experiences, leading to more successful and enjoyable automated interactions.
  • Increase your ROI on Conversational AI: Tap into reliable, comprehensive data that helps streamline bots and contact center operations for better effectiveness, leading to a higher degree of automation and an increased ROI.

Watch our product introduction video here to see our intuitive dashboards, the intuitive step explorer and many more features in action:



Inbuilt Machine Translation

We’ll also introduce Inbuilt Machine Translation, a powerful component that will make it easier and faster than ever to manage bots in multiple languages. What’s in for you?

  • Save costs for localization: Machine translation is fast, reliable and costs only a fraction manual localization.​
  • Service more customers: Every additional language helps reach new audiences and improve service quality for non-native speakers.​
  • Streamline contact center operations: Agent augmentation enables contact center managers to simplify their workforce management.

Watch our product introduction video below to get an overview of our translation options like auto-localization, language detection and bi-directional real-time translation.