Easy-to-use platform even for non-techies
Understand what your customers say in any language
Use built-in conversational modules or upload your own
Integrate with any CRMs, ERPs, RPA, and more
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
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Learn everything about voice bots and virtual agents
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
We're excited to announce that our new components, Cognigy Insights and Inbuilt Machine Translation, are available to all our Cognigy customers on all deployments. In this blog post, we'll give you a high-level overview of the new capabilites and invite you to watch our product intro videos with a live demo of the new capabilites
Cognigy Insights is a fully integrated Conversational AI Analytics Suite for highest demands. It enables enterprises to improve customer experiences and operational efficiency based on data-driven insights, generated from realtime interaction data.
What Cognigy Insights can do for you:
Watch our product introduction video here to see our intuitive dashboards, the intuitive step explorer and many more features in action:
We’ll also introduce Inbuilt Machine Translation, a powerful component that will make it easier and faster than ever to manage bots in multiple languages. What’s in for you?
Watch our product introduction video below to get an overview of our translation options like auto-localization, language detection and bi-directional real-time translation.
Stay up to date with the latest Conversational AI tips and news.