The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
The newest release of Cognigy.AI, v4.14, allows customers to activate asynchronous output handling in the Cognigy Voice Gateway Endpoint configuration form. With this new setup, concepts like "Sleep Nodes" or inject- and notify-APIs can be used to control the conversation on the phone line. The result: Better voice experiences for end customers. Previously, outputs from Cognigy Flows were buffered and sent to Cognigy Voice Gateway once the Flows were completely processed.
Timezones for Cognigy Insights
This release of Cognigy.AI introduces timezones for Cognigy Insights. Users will be able to select their timezone in their user profile which will be used when generating reports and data.
A new setting in the Webchat Endpoint configuration allows to disable autocomplete in the input field
To learn more about these and other new features, check our Release Notes
Stay up to date with the latest Conversational AI tips and news.