The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Power up your Amazon Contact Center with Conversational AI
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See how we help your organization secure sensitive data and comply with applicable laws and regulations.
An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
When you choose to work with Bucher + Suter, you're choosing a partner you can rely on. Because your customers are their customers too. More than 400 customers in over 60 countries around the world appreciate their services. Currently, around 130,000 contact center agents are working with their smart Cisco Contact Center solutions. Bucher + Suter offers the entire spectrum of server solutions in Europe, from cloud, on-premise, to hybrid. They have the expertise and flexibility to find a solution that works for you.
Juergen Schick, Sales Lead, Bucher + Suter
As an international contact center system integrator, Bucher + Suter has joined forces with Cognigy to provide conversational AI solutions in the contact center space. Combining Bucher + Suter’s decades-long experience in developing intelligent, industry-leading contact center solutions with Cognigy’s vast expertise in Conversational AI, they can address the distinct requirements of modern contact centers. With the partnership's combined knowledge, cooperative style, and a matched passion for quality and work ethic, they're looking forward to bending the art of the possible in contact center AI together.