The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Power up your Amazon Contact Center with Conversational AI
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Reach out to our experts and get your questions answered
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
PIA UDG is one of the leading agencies for topics related to digital transformation. The digital agency combines the disciplines of Consulting, Insights & Strategy, Brand, Creativity & UX, Media, Technology & Platforms as well as CRM, Data & Analytics. With this holistic expertise, UDG United Digital Group develops a completely integrated, digital, and data-based customer experience for international corporations and market-leading, medium-sized companies.
Sven Heimerdinger, Director Solutions at PIA UDG
From strategy and vision to implementation based on Cognigy, PIA UDG offers the optimal service in the area of Conversational User Experience (CUX). Together with their customers, they conduct the user needs, identify the scenarios, develop a chatbot persona and create the product vision. With just a few contents, they can test the chatbot or voice bot and develop it iteratively. The advantage for PIA UDG's customers: They can provide a product as early as possible that is productively tested with user feedback and can be constantly optimized.