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Detailed customer insights that let you measure metrics and chill.

Take the guesswork out of increasing customer satisfaction powered by AI.

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Trusted by more than 400 brands worldwide 

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Equip your agents with better data to elevate the customer experience

Apply insights to drive meaningful connections with your customers

increase in customer retention and loyalty as a result of the use of customer analytics – Harvard Business Review

chance of customers spending more than planned when their experience is personalized – BCG

boost in conversion rates on service-to-sales calls with advanced analytics – McKinsey
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Customer insights-Customer centricity is a destina

Customer centricity is a destination, not a rest stop

Your customers can be powerful influencers. As a business, you need to experience what it’s like to be in your customers’ shoes to create a journey that fits their needs best. Cognigy.AI makes it possible to measure a customer journey’s effectiveness and empowers you to identify friction points, so you can make targeted improvements.

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Each customer is unique, so treat them individually

How well do you know your customers? Talking directly to them seems to be the easiest way to get to know them better, but it’s not an efficient solution. This is where Cognigy.AI comes in with its built-in Conversational Analytics that gather customer insights at scale. It analyzes each of your customer’s requests instantly and in real-time, so you can deliver high-quality, personalized experiences every time.

Discover Conversational Analytics and Insights

Build trust and foster meaningful conversations

Human language is full of ambiguities and complexities. A contact center agent has a lifetime of experience to leverage language interpretation accurately. But with the help of AI, this process is accelerated so you can analyze customers’ inputs efficiently and autonomously.

Discover Natural Language Understanding

“The Best Enterprise Level Conversational AI”

Of the 40 Conversational AI vendors reviewed for minimal feature set needed to build our organisation's Assistant product, only Cognigy supported all the features needed. Most features are not a great stretch: multiple... Read more

Director Of Engineering in the Industry

gartner

“Amazing Product and really cool company!”

Amazing Product, which is easy to handle and understand (even if you have no IT experience). Within a short time you can create useful chatbots and deploy them on many different channels ( lots of integrations are possible - nearly no bound... Read more

Customer Experience Expert in the Energy and Utilities Industry

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“The perfect solution for large enterprises”

It's the only solution on the market capable of providing companies of any size with all features they require. They are modular and a low-code solution so you can expand it in any way. They have a great support and can integrate... Read more

Chief Technology Scout in the Services Industry

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The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

Conversational Analytics and Customer Insights are just the beginning

Unlock the full potential with Cognigy.AI, the 360° Customer Service Automation platform

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