Apply insights to drive meaningful connections with your customers
Your customers can be powerful influencers. As a business, you need to experience what it’s like to be in your customers’ shoes to create a journey that fits their needs best. Cognigy.AI makes it possible to measure a customer journey’s effectiveness and empowers you to identify friction points, so you can make targeted improvements.
How well do you know your customers? Talking directly to them seems to be the easiest way to get to know them better, but it’s not an efficient solution. This is where Cognigy.AI comes in with its built-in Conversational Analytics that gather customer insights at scale. It analyzes each of your customer’s requests instantly and in real-time, so you can deliver high-quality, personalized experiences every time.
Human language is full of ambiguities and complexities. A contact center agent has a lifetime of experience to leverage language interpretation accurately. But with the help of AI, this process is accelerated so you can analyze customers’ inputs efficiently and autonomously.
Of the 40 Conversational AI vendors reviewed for minimal feature set needed to build our organisation's Assistant product, only Cognigy supported all the features needed. Most features are not a great stretch: multiple... Read more
Amazing Product, which is easy to handle and understand (even if you have no IT experience). Within a short time you can create useful chatbots and deploy them on many different channels ( lots of integrations are possible - nearly no bound... Read more
It's the only solution on the market capable of providing companies of any size with all features they require. They are modular and a low-code solution so you can expand it in any way. They have a great support and can integrate... Read more