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It only takes one encounter for a customer interaction to go sour.

Go beyond canned responses or FAQ links and let automation connect the dots between multiple systems to deliver a perfect resolution.

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Conversational process automation-Hero

Trusted by more than 400 brands worldwide

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Leverage Conversational AI to support both your customers and agents

Customers win when they get fast responses to simple questions while your agents win when they focus on non-repetitive tasks that are more complex

of customers rate an immediate response as “very important” when they have a customer service question – Hubspot Research

of consumers prefer to use chatbots for the speed at which they can communicate with a brand – Salesforce

of customers prioritize “accuracy and quality of information provided” as a highly important attribute in interactions with contact centers – Deloitte

Conversational process automation-Magic happens when conversations and processes meet (1) (1)

Magic happens when conversations and processes meet

With Cognigy.AI at the helm, each customer’s need is identified accurately, and it resolves that need without agent involvement. Not only does this delay unnecessary customer-agent interactions, but it can also phase it out entirely. While these monotonous tasks are happening several hundred times a day, your agents can tackle more complex and sensitive issues that require a more personal touch.

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100% productivity beyond simple FAQ

Cognigy.AI overcomes the limitations of various process automation technologies by combining them with user-centric Conversational AI capabilities. It performs not just repetitive tasks, but also learns and improves over time using advanced machine learning, intent mapping, and human-in-the-loop concepts.

The missing piece to a complex puzzle

AI expands beyond conversations when deployed for business process automation. Cognigy.AI acts as a data orchestration platform that simplifies your agents’ workload in several ways. No matter where the data resides, access it with pre-built or customized integrations and deploy virtual agents that serve customers, employees, or agents.

Get a sneak peek of how Conversational Process Automation with Cognigy.AI works

“The Best Enterprise Level Conversational AI”

Of the 40 Conversational AI vendors reviewed for minimal feature set needed to build our organisation's Assistant product, only Cognigy supported all the features needed. Most features are not a great stretch: multiple... Read more

Director Of Engineering in the Industry

“Amazing Product and really cool company!”

Amazing Product, which is easy to handle and understand (even if you have no IT experience). Within a short time you can create useful chatbots and deploy them on many different channels ( lots of integrations are possible - nearly no bound... Read more

Customer Experience Expert in the Energy and Utilities Industry

“The perfect solution for large enterprises”

It's the only solution on the market capable of providing companies of any size with all features they require. They are modular and a low-code solution so you can expand it in any way. They have a great support and can integrate... Read more

Chief Technology Scout in the Services Industry

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

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