Customers win when they get fast responses to simple questions while your agents win when they focus on non-repetitive tasks that are more complex
With Cognigy.AI at the helm, each customer’s need is identified accurately, and it resolves that need without agent involvement. Not only does this delay unnecessary customer-agent interactions, but it can also phase it out entirely. While these monotonous tasks are happening several hundred times a day, your agents can tackle more complex and sensitive issues that require a more personal touch.
Cognigy.AI overcomes the limitations of various process automation technologies by combining them with user-centric Conversational AI capabilities. It performs not just repetitive tasks, but also learns and improves over time using advanced machine learning, intent mapping, and human-in-the-loop concepts.
AI expands beyond conversations when deployed for business process automation. Cognigy.AI acts as a data orchestration platform that simplifies your agents’ workload in several ways. No matter where the data resides, access it with pre-built or customized integrations and deploy virtual agents that serve customers, employees, or agents.
Of the 40 Conversational AI vendors reviewed for minimal feature set needed to build our organisation's Assistant product, only Cognigy supported all the features needed. Most features are not a great stretch: multiple... Read more
Amazing Product, which is easy to handle and understand (even if you have no IT experience). Within a short time you can create useful chatbots and deploy them on many different channels ( lots of integrations are possible - nearly no bound... Read more
It's the only solution on the market capable of providing companies of any size with all features they require. They are modular and a low-code solution so you can expand it in any way. They have a great support and can integrate... Read more