SVG.svg "Cognigy"){kind=logo}
.png?width=60&height=60&name=AI%20Copilot%20logo%20(mega%20menu).png)
.png?width=600&height=600&name=Knowledge%20AI%20Feature%20image%20(2).png)
.jpg?width=600&height=600&name=Awards%20announcement%20(4).jpg)
.jpg?width=600&height=600&name=Awards%20announcement%20(3).jpg)
.png?width=29&height=29&name=twitter%20(1).png){kind=small}
Cognigy.AI Tech Update is here!
The world of AI is ever-evolving and with so many new tools and features available in Cognigy.AI, it can be overwhelming to keep up. That's why our team of Cognigy product experts from various disciplines come together each quarter to provide you with an update on the most significant improvements made in the past few months that you shouldn't miss.
In this edition, join us for a hands-on session on designing multimodal customer journeys using Cognigy xApps and creating a dynamic Agent Assist Workspace to empower your customer service team. Plus, you'll learn about the latest Generative AI updates and more.
Content Outline
00:00 Intro
01:50 Generative AI Roundup
LLM Resource, AI-generated Adaptive Cards, and Knowledge AI
05:58 Cognigy xApps Builder Experience
Motivation, demo, and step-by-step tutorial
24:25 Agent Assist Deep-Dive
Configuring and designing a dynamic Agent Assist Workspace
46:24 Live Agent Enhancements
Inactivity handling and intelligent routing
52:06 Bonus Updates
Text Cleaner and Pattern-based Question Types
54:09 Outro
