Cognigy Blog

There is no better place to keep up with the fast-changing world of Conversational AI.

Thiago Leite

What’s the Difference Between Standard & Conversational IVR?

Even though customer service has become an omnichannel experience, 61% of the callers still prefer the good ol...

Conversational AI in Insurance: The Future of Customer Service is Here

The nearly three-centuries old insurance industry has been somewhat slow in catching up with the digital age. ...

Give Your Contact Center an AI Boost With Cognigy Voice Gateway

In 2020, every industry has been facing never-seen-before issues that are leading to staff cuts, workload dist...

Will AI Replace Call Center Agents?

Call centers have always capitalized on new-age technologies to improve their operations and services, ranging...

How Conversational AI Solves Customer Experience Challenges

Like all businesses, contact centers are under increasing pressure to do more with less. There is a need to re...

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