Frequently Asked Questions

The entry period or nomination runs from October 15, 2024, to January 15, 2025.

• Employees or teams from companies that are current Cognigy customers with an active solution are eligible to participate.
• Cognigy partners can also submit entries on behalf of their customers, provided they have obtained the customer’s approval.
• Cognigy employees may submit entries on behalf of customers, provided they have obtained the customer’s approval.

There are no restrictions on the number of use cases or award categories a company can nominate.
However, only one entry may be submitted per use case.
Each use case can be entered into multiple award categories, provided it aligns with the judging criteria for each category.

The award categories are:

• AI Experience Champion
• Tech Innovation Champion
• Contact Center Automation Champion
• Multi-Agent Champion
• Newcomer Champion
• Wildcard

To boost your chances of winning, make sure your submission aligns with the specific judging criteria for the chosen award category.
Highlight your achievements in a way that clearly demonstrates how they meet the category's criteria.

Winners will be notified of their winning use case and category in February 2025, along with a meeting link for the interview. They will be required to invest a maximum of 30 minutes in a recorded session, where they describe their winning use case in 3 minutes. This short video will be showcased during the award ceremony.

• Entry Period: October 15, 2024 – January 15, 2025
• Jury Voting: February 2025
• Winner Notification & Showcase Recordings: February 2025
• Award Ceremony: March 12, 2025, at Nexus 2025 in Düsseldorf

Winners will be announced at Nexus 2025 and will receive:

• A personalized trophy
• Reserved front-row seats at Nexus 2025 for main stage presentations
• Spotlighting of their winning use case at Nexus 2025, with an option for a professionally produced video story
• One representative per winning company will also receive a round-trip to Düsseldorf, along with one night hotel accommodation at the Maritim Airport Hotel Düsseldorf.

Yes, Cognigy partners are welcome to participate and can submit entries on behalf of customers. Partners can be recognized as co-winners in the same award categories and share the honor.
Partners receive the same prizes as their customers, including a personalized trophy and reserved front-row seats at Nexus 2025 for main stage presentations.
However, the free round-trip to Düsseldorf for the award ceremony is only offered to one representative from each winning customer organization and is not extended to partners.

You can include either quantitative data or descriptive narratives in your submission to highlight your achievements. Metrics can be factual (e.g., KPIs, statistics) or qualitative to support your entry.

Yes, you can! Although the general eligibility criteria require an active solution, there is an exception for the "Newcomer Champion Award." If your company is running a pilot, this is a great opportunity to showcase your efforts, even if your solution isn’t fully operational yet.