Customer Hackathon
building for what’s next

October 16-17 2025 | Düsseldorf | The Cognigy Headquarters


Build something amazing with the latest in Agentic AI

Join a community of like-minded AI Agent builders, connect with fellow innovators from leading enterprises, and build what you love. At the very first Cognigy’s Customer Hackathon, you’re in for a great time and the chance to design real-world AI solutions that make an impact.

Our Product Team will support you throughout the 2 days to create something amazing with Cognigy’s latest Agentic AI solution.

Exciting prizes await the winners, including 2nd and 3rd place!

Customer Story Website (11)

Exclusive Experience

Join 40 handpicked tech innovators for a 2-day Hackathon at Cognigy HQ, dedicated to building cutting-edge Agentic AI solutions.

Collaborate with Experts

Team up with peers from leading brands, meet the Cognigy Product Team, and create innovative customer experiences.

Build & Bring It Back

If you love working with Cognigy.AI and want to return to your enterprise with a working prototype, this is your moment. 

 

Program

The hackathon is designed for Cognigy Customers and will run for 2 days, from Thursday October 16, to Friday early afternoon. With the option of overnight hacking and/or party with a special skyline view.

Topic Submission & Selection

During registration, participants are invited to propose a topic they’re passionate about. We especially welcome topics that reflect the criteria outlined in the Topic Guide below. From the submissions, up to 15 will be selected based on their innovation, impact, and clarity.

Topic Announcement & Team Opt-In

  • One week before the hackathon kicks off, all selected topics will be shared with participants.

  • This gives you time to review the challenges and opt in to the topics that spark your interest.

Team Formation & Assignments

  • On Day 1 of the Hackathon, participants will be notified of their team assignments.

  • Teams are formed based on topic preferences and balanced skill sets, ensuring a collaborative environment for all.


The below agenda is preliminary and might still be subject to adjustments.

 

Day 1
10:00-11:00
Registration
Welcome Coffee, Fingerfood and collect your Badge
11:00-11:15
Let's get started
Rules & Meet Your Team/Assignment
11:15-11:45
Pre-Hack-Workshop
Topic-related workshops before starting
11:45-13:30
Build Session I
Ideation + Start Hacking
13:30-14:30
Lunch
Enjoy a break in our chill-out zones and grab some good food
14:30-16:30
Build Session II
Get support from Cognigy Mentors
16:30-17:00
Coffee Break
Get recharged, the night is long
17:00-19:00
Build Session III
Evening Sprint
19:00-20:00
Dinner
The Last Break before a long night of good vibes
20:00-00:00
Build Session IV & Party
Optional for the night owls, continue building and/or Paaaartyyyyy with our DJ
Day 2
09:00-10.00
Good Morning & Meet Up
Early Bird Breakfast + Coffee
10:00-12:00
Final Sprint and Presentation Prep
Take the time for a last building session and prepare your pitch
12:00-13:00
Lunch
Enjoy a meal before your presenations
13:00-14:30
Presentations & Demos
Time to show what you have built and see what others did
14:30-15:00
Jury Voting
Take a break, its out of your hands now
15:00-15:30
Winner Announcement
Celebrations & Goodbyes

Topic Submission Guide

Please submit a topic that is of high priority to you, taking into account the provided guidelines.

Service Automation
Agentic AI
CX Design
agents-sales-marketing-668x515

Customer Service

We’re especially interested in topics that tackle real problems in your company or industry, or that focus on customer contact center use cases.

Cognigy's Customer Hackathon 2025

Date & Time:

October 16 | 10:00h-00.00h 
October 17 | 09:00h-15:30h

Participation is free of charge. Food and drinks will be provided at the event. Travel, hotel, and other personal expenses need to be covered by the participants.

Location:

ALTO Medienhafen, Kesselstraße 3, 40221 Düsseldorf - Germany

Save Your Spot Today!
Submitting this form adds you to the attendance list but does not guarantee a spot. Final places will be confirmed separately via email.

FAQ

Agent Assist-1

How will I know if I have a spot?

Registration does not guarantee a spot, final participant selection is subject to availability. You will receive a confirmation of your spot via email no later than September 22. 

Do I need to book my own hotel?

Yes. The hackathon will last two days, and Cognigy will not be booking hotel rooms. We recommend the INNSiDE by Meliá Düsseldorf Hafen, located just a two-minute walk from the venue, for your stay.

Can we join as a company team?

Yes. We welcome and allow multiple registrations from the same company. However, you might work on different assignments.

How are submitted topics selected?

Submitted topics will be carefully curated based on their relevance, level of innovation, and how effectively they leverage Cognigy.AI’s capabilities.

How do I find a team if my topic isn't selected?

A list of the top selected topics will be published one week before the hackathon, giving all participants the opportunity to opt in to their preferred challenges. Teams will be announced on Day 1 of the Hackathon, taking your preferences into consideration.

When will the final topics be available?

A list of the top selected topics will be published one week before the hackathon, giving all participants the opportunity to opt in to their preferred challenges.

Do I need to bring my own device?

Yes, please bring your own device and log in to Cognigy’s Free Trial before the session so you’re ready to go.

Is early registration recommended?

Yes, early registration is recommended, as we will confirm and allocate spots as soon as possible. If we see a high level of interest, we will open a waiting list.

Do I need to submit a topic entry?

Yes, please submit a topic entry, we’d love to know what you plan to build at our hackathon. If you don’t submit a topic, please at least leave a comment explaining why and what interests you about joining our hackathon.

How many people are in each hackathon group?

We plan to keep groups to a maximum of five participants per topic.

What if I’m not interested in any of the final topics?

If you’re not interested in any of the final topics, please let us know. If we can’t find a suitable alternative together, you may either join one of the available topics or opt out of participating in the hackathon.

How do I unregister?

We understand that plans can change. Please let us know as early as possible so we can offer your spot to someone else. Email us at: n.atangana@cognigy.com

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Natalie Cognigy

Do you need help? 

Contact me.

Natalie Atangana
Senior Customer Advocacy Manager
Phone:  +49 211 54213535