Meet with Cognigy at CCW UK

12 - 14 May, 2025 | London


Say goodbye to poor customer experiences! Learn more by meeting with Cognigy!

Meet with Cognigy
CCW Berlin 2025

Phone & Voice

With Cognigy Voice AI Agents, deliver empathetic and effortless phone conversations that scale.

Chat & Messaging

Make it easy and convenient for customers to get effective and personal support – anytime, on all digital and messaging channels.

Agent Copilot

Cognigy's Agent Copilot equips service agents with essential tools and knowledge at their fingertips to swiftly and confidently manage customer queries across channels.

Monday, May 12, 2025 | workshop
12:00 - 17:30
Agent of the future

Agent of the Future equips frontline customer service professionals with the confidence, insights, and connections to succeed in a rapidly evolving industry. As AI, automation, and digital transformation  reshape customer management, it’s crucial to support and prepare agents for the future.

This initiative helps managers invest in high-potential agents by exposing them to industry trends, professional growth opportunities, and mentorship. Participants will gain insights into emerging technologies, develop resilience and adaptability, and build a cross-industry network.

 

 

Host:
Alan Cognigy-1

Alan Ranger

VP Marketing, Cognigy

Tuesday, May 13, 2025 | presentation
9:30 - 9:55
Global Conversations: Scaling adidas’ Customer Service AI across markets and languages
  • Explore how adidas leveraged Cognigy.AI to scale their customer service AI Agent
  • Learn strategies for balancing global consistency with local flexibility in AI implementations.
Speakers:
Stijn Bannier, Global Product Director at Adidas

Stijn Bannier

Global Product Director, Adidas

Jessica Bowler

Jessica Lee Bowler

Senior Content Designer, Adidas

Wednesday, May 14, 2025 | Presentation | Track B: AI-enhanced customer service
11:50 - 12:15
Agentic AI: The future of customer experience starts here
  • Dive into how Agentic AI is actively reshaping customer service today, setting the stage for 
     long-term competitive advantage.
  • Discover how autonomous AI agents can work alongside humans to focus on complex, high-
     value interactions, fostering efficiency and improving customer satisfaction without sacrificing 
     personal touch.
  • Learn how integrating Agentic AI can streamline operations, reduce costs, and improve ROI, positioning your business ahead of the curve.
Speaker:
Alan Cognigy-1

Alan Ranger

VP Marketing, Cognigy

Book a meeting with Cognigy!

Avoid the crowd and pre-book a meeting with our team at CCW UK to learn how to leverage Conversational AI for your contact center.