Meet with Cognigy at CCW UK

Agent of the Future equips frontline customer service professionals with the confidence, insights, and connections to succeed in a rapidly evolving industry. As AI, automation, and digital transformation  reshape customer management, it’s crucial to support and prepare agents for the future.

This initiative helps managers invest in high-potential agents by exposing them to industry trends, professional growth opportunities, and mentorship. Participants will gain insights into emerging technologies, develop resilience and adaptability, and build a cross-industry network.

• Explore how adidas leveraged Cognigy.AI to scale their customer service AI Agent
• Learn strategies for balancing global consistency with local flexibility in AI implementations.

• Dive into how Agentic AI is actively reshaping customer service today, setting the stage for 
   long-term competitive advantage.
• Discover how autonomous AI agents can work alongside humans to focus on complex, high-
   value interactions, fostering efficiency and improving customer satisfaction without sacrificing 
   personal touch.
• Learn how integrating Agentic AI can streamline operations, reduce costs, and improve ROI, positioning your business ahead of the curve.