Meet with NiCE Cognigy at CCW Europe Summit

6 - 8 October, 2025 | Amsterdam


Say goodbye to poor customer experiences! Learn more by meeting with the NiCE Cognigy team!

Meet with NiCE Cognigy
CCW Berlin 2025

Phone & Voice

With Cognigy Voice AI Agents, deliver empathetic and effortless phone conversations that scale.

Chat & Messaging

Make it easy and convenient for customers to get effective and personal support – anytime, on all digital and messaging channels.

Agent Copilot

Cognigy's Agent Copilot equips service agents with essential tools and knowledge at their fingertips to swiftly and confidently manage customer queries across channels.

WORKSOP DAY: Monday, October 6, 2025 | workshop
13:20 - 14:35
Autonomous AI:
Redefining the future of customer experience
By joining our workshop, you'll:
 
  • Discover how autonomous AI is transforming voice interactions in contact centers—enabling natural, low-latency, high-accuracy conversations that elevate service quality and customer satisfaction 

  • Explore how AI agents work alongside human teams to automate voice-based tasks and manage complexity, driving efficiency without compromising on a personalised experience

  • Learn what it takes to create truly engaging, human-like voice experiences, and how autonomous AI can help reduce costs, streamline operations, and boost ROI in the age of voice-first customer engagement

 

Host:
Alexander_Teusz

Alexander Teusz

Lead Sales Engineer EMEA, NiCE Cognigy

SUMMIT DAY 1: Tuesday, October 7, 2025 | presentation | Main Stage
15:55 – 16:20
Agents of the new frontier: Transforming customer service experiences with Agentic AI
  • Discover how SIXT is revolutionizing its Customer Service Operation with Agentic AI Agents
  • Explore real-life examples showcasing customer service interactions powered by Cognigy
  • Gain valuable insights from the operational and data science perspectives
Speakers:
Dominink Sixt

Dr. Dominik Eberlein

VP Data Science SIXT SE

Tobias Sixt

Tobias Grossecker

VP Customer Sales & Service SIXT SE

SUMMIT DAY 2: Wednesday, October 8, 2025 | presentation | Track A, AI & Automation
11:25 – 11:55
Panel:
The intelligent customer experience: unlocking the trie potential of AI
  • Explore how AI-powered tools, from chatbots to workflow automation, are transforming the way brands engage with customers at scale

  • Learn how leading organisations are blending automation with human insight to create seamless, emotionally resonant experiences

  • Uncover the future of intelligent CX, from predictive journeys to agentic AI, and what it takes to lead this change
Speakers:
Alan Cognigy

Alan Ranger

VP Marketing, NiCE Cognigy

12:00 - 12:30
Presentation:
The Agentic Vanguard: Proven Outcomes, Hard Lessons, and How to Apply Them
Agentic AI is already generating measurable results for enterprises that have embraced it. Benefits like tripled deployment speed and 90% containment are balanced by unexpected challenges, often contradicting vendor promises. Obstacles such as legacy infrastructure, scattered data, and cultural resistance prove as decisive as the technology itself. This session distills insights from the pioneering 5%: what worked, what failed, and what they’d change. Attendees will walk away with a clear view of the strategic edge Agentic AI creates, the barriers that stall adoption, and the success factors that separate winning deployments from failed experiments.
Speakers:
Jarrod (1)

Jarrod Davis

Senior Product Marketing Manager, NiCE Cognigy

Book a meeting with NiCE Cognigy!

Avoid the crowd and pre-book a meeting with our team at CCW Europe Summit  to learn how to leverage Conversational AI for your contact center.