The Inner Circle Guide to AI, Chatbots & Machine Learning

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Get the definitive analyst study of how artificial intelligence (AI), chatbots and machine learning (ML) can be used in the contact center, including current uses, key trends and future opportunities.

“The Inner Circle Guides” are a series of analyst reports written by ContactBabel investigating key customer contact solutions. This second edition report analyzes responses from over 200 businesses and 1,000 users.

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Understand how these technologies can position your contact center for future success. If you're a contact center manager or a customer service professional, this guide is for you. 

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