Keep customers connected and drive upgrades.

AI agents are human-like virtual agents, built on conversational and generative AI, that automate customer service across chat and voice. They deliver instant, personal support in over 100 languages and integrate with enterprise systems. They come with industry-specific skills and emotional intelligence, use your service knowledge and processes, and work alongside human agents with real-time assistance, knowledge lookups, next best actions and sentiment analysis.

A conversational AI platform lets businesses build and manage AI agents that hold natural, human-like conversations. It uses natural language processing (NLP) and generative AI, such as large language models, to understand and respond across chat, voice and social media. In customer service, it automates FAQs, billing questions and bookings 24/7, integrates with enterprise systems for personal service and supports many languages.

AI agents built on generative and conversational AI handle routine requests like billing, technical support and account management, 24/7. They use customer data and conversation context to personalize recommendations, and send proactive notifications during outages.

Telecom providers handle huge volumes of billing, outage and account questions every day. AI agents resolve these instantly, 24/7, on every channel and in many languages. During outages they notify customers proactively and offer solutions, and they free human agents for complex cases, cutting costs and building loyalty.