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Understand what your customers say in any language
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Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Today Cognigy released version 1.0 of its Microsoft Azure Cognitive Services Custom Module.
Using the module, customers and partners can easily integrate with any Microsoft Azure Cognitive Services directly from within their conversational AIs without the need for custom code.
This version of the module exposes the following services to Cognigy:
Stay up to date with the latest Conversational AI tips and news.