Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Power up your Amazon Contact Center with Conversational AI
The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
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Dive into our global ecosystem of leading business and technology partners
Reach out to our experts and get your questions answered
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
With 75 IT system houses in Germany, Austria and Switzerland and IT trading companies in 14 European countries, we are close to our customers. The combination of direct sales of IT products with comprehensive system house services makes Bechtle a future-oriented IT partner for medium-sized businesses, corporations and public sector clients. Regionally on site, in Europe and worldwide through IT alliance partners on all continents.
Michael Hufelschulte, Principal Consultant at Bechtle GmbH
Would you buy a product that your salesperson does not know? Neither would Bechtle. That's why it was important to them from the beginning to use Cognigy.AI on their own and let their developers learn on their own product. They use the chatbot for different purposes: At the IT service desk, for employee information, or as an additional information channel at their digital events.