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Bechtle Partners With Cognigy to Drive Customer and Employee Communication Forward

Meet Bechtle

With 75 IT system houses in Germany, Austria and Switzerland and IT trading companies in 14 European countries, we are close to our customers. The combination of direct sales of IT products with comprehensive system house services makes Bechtle a future-oriented IT partner for medium-sized businesses, corporations and public sector clients. Regionally on site, in Europe and worldwide through IT alliance partners on all continents.

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Here's what Bechtle has to say about the partnership

"Chatbots offer customers an additional service channel. And they expand the Modern Workplace for employees. Conversational AI will have a strong impact on business processes in the coming years. This will lead to new business models, both in communication with customers and in processes for employees. We are convinced of the power of Cognigy.AI and use it e.g. for our own service desk."

Michael Hufelschulte, Principal Consultant at Bechtle GmbH

How Bechtle and Cognigy join forces

Would you buy a product that your salesperson does not know? Neither would Bechtle. That's why it was important to them from the beginning to use Cognigy.AI on their own and let their developers learn on their own product. They use the chatbot for different purposes: At the IT service desk, for employee information, or as an additional information channel at their digital events.

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Get in touch with Bechtle

Interested in finding a strong IT partner? Look no further than Bechtle.