Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Power up your Amazon Contact Center with Conversational AI
The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
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Dive into our global ecosystem of leading business and technology partners
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Brain Station 51 in Germany and Brain Station 23 in Bangladesh are a team of experienced IT business professionals and professional developers. They are proud to be one of the most innovative IT companies in the industry. By implementing leading-edge technologies, they work on challenging projects to offer comprehensive solutions that meet all of their customers' requirements.
Dr. Andreas Fiebig, Managing Director - Business Development at InterMedCon GmbH
As an international IT company, Brain Station develops the communication concept and the compliant implementation of Conversational AI in cooperation with its customers. Brain Station uses Cognigy.AI as a dedicated low-code implementation platform to meet the high and diverse requirements of the regulated markets. The strengths of Brain Station are technical competence and excellent project execution. Here, Brain Station focuses on the regulated market e.g. pharmaceuticals and energy with its high requirements for safety, compliance, and pharmaceutical-specific regulations and specifications, such as GCP (Good Clinical Practices), GLP (Good Laboratory Practices), and GMP (Good Manufacturing Practices). In addition, the focus is on topics related to CDP (Customer Data Platform with open connectivity), CMS (Content Management System), BI (Business Intelligent), and reporting in connection with Conversational AI.