The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Power up your Amazon Contact Center with Conversational AI
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
CAMELOT Management Consultants is a globally leading consulting specialist for value chain management in the process, consumer goods and industrial manufacturing industries. The company is part of the CAMELOT Group with 1,800 employees and headquarters in Mannheim, Germany. The integrated consulting approach and close collaboration with renowned technology specialists, guarantee project success along all consulting phases: Gartner recognized CAMELOT as representative vendor in MDM initiatives.
André Richter, Principal – Head of Hyperautomation
With Cognigy’s conversational AI we can integrate custom built solutions for our customers that help us bridge the gap for business users and non-subject matter experts in very complex data driven environments and across multiple systems. Interaction with employees and customers has never been easier as through spoken and written communication. Together with Cognigy, we innovate new automation solutions across application programming interfaces for transactions to control business processes.