CCT is leading the way in multi-experience customer engagement solutions. CCT helps companies communicate with existing contact channels and next generation customer interactions. CCT provides web and mobile based applications for on prem and cloud deployments. This includes the automation of voice, web, email, chat, co-browsing, instant messaging and video, ensuring customer service agents and knowledge workers adapt easily to the changing customer expectations, decreasing contact center costs and providing efficient relationships with their customers.
For more information, please visit www.cct-solutions.com.
The collaboration between CCT and Cognigy combines many years of experience in system integration and conversational AI solutions in the contact center area in an optimal way. This helps to increase both customer satisfaction and agent productivity.
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