CCT partners with Cognigy for process automation in the contact center

Meet CCT

CCT is leading the way in multi-experience customer engagement solutions. CCT helps companies communicate with existing contact channels and next generation customer interactions. CCT provides web and mobile based applications for on prem and cloud deployments. This includes the automation of voice, web, email, chat, co-browsing, instant messaging and video, ensuring customer service agents and knowledge workers adapt easily to the changing customer expectations, decreasing contact center costs and providing efficient relationships with their customers.

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Here's what CCT has to say about the partnership

"We are following the market very closely to find products and technologies that complement our portfolio in a meaningful way to also conduct automated, AI-based interactions in dialogs, on all conversation channels. The fact that this also enables the seamless integration of AI is important to our customers and to us, in order to optimally support the customer experience and to always be on a modern footing. We are pleased to work with an innovative partner like Cognigy and to serve the immense potential of automated customer service communication in both mobile engagement solutions and traditional communication channels such as telephony."

Stefan Kovacs, Director Sales & Marketing, CCT.

How CCT and Cognigy Join Forces

The collaboration between CCT and Cognigy combines many years of experience in system integration and conversational AI solutions in the contact center area in an optimal way. This helps to increase both customer satisfaction and agent productivity.

Get in touch with CCT

Looking for an experienced partner to digitalize your contact center? Look no further than CCT Solutions