Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Power up your Amazon Contact Center with Conversational AI
The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Join our mission to make Conversational AI more accessible
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Help us achieve our vision with your talents and skills
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Dive into our global ecosystem of leading business and technology partners
Reach out to our experts and get your questions answered
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
CDI was founded in 2018 and quickly became the world's leading training and certification institute for conversational design. As an answer to the growing number of customers asking for professional support in designing and building AI assistants, we founded CDI Services in 2021. CDI Services is our full service delivery company with a worldwide project portfolio. Our combined vision is that all automated conversations should represent the quality of the brand they were built for.
Paul Leeuwis, Managing Partner CDI Services
By continuously investing in our knowledge of the Cognigy platform and its easy-to- use solutions, CDI Services is able to add value to our customers from day one. With our human centric workflow and integral perspective on conversational AI, we have set a very high bar for conversation design. Together with all the modern possibilities of the Cognigy platform, we have created a winning combination for all our customers.
Need to find an experienced partner to support your company in its journey to excellent automated conversations? Please contact us to discuss what is possible.