How ISG Automation and Cognigy Join Forces
Conversational AI is high on the automation agenda for many of our clients,” said Chip Wagner, CEO of ISG Automation. “While companies continue to embrace robotic process automation to make their back-office processes more efficient, seamless and integrated, the more visible benefits of automation are often seen through conversational AI as well as other elements of the intelligent automation product continuum. We see great potential in linking the two to deliver fast and frictionless customer experiences at lower cost and with greater efficiency.
