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Easy-to-use platform even for non-techies
Understand what your customers say in any language
Connect to your digital ecosystem with free Cognigy.AI Extensions
Integrate with any CRMs, ERPs, RPA, and more
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Dive deep into the world of conversational AI
Learn everything about voice bots and virtual agents
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
ISG Automation specialises in the use of Conversational AI, Robotic Process Automation (RPA), Optical Character Recognition (OCR), Natural Language Processing (NLP) and Machine Learning (ML) to assist our clients in Automating work, and delivering business value through the use of these Intelligent Automation technologies
Wayne Butterfield, Director, EMEA Practice Lead for AI & Cognitive Automation & Innovation
Conversational AI is high on the automation agenda for many of our clients,” said Chip Wagner, CEO of ISG Automation. “While companies continue to embrace robotic process automation to make their back-office processes more efficient, seamless and integrated, the more visible benefits of automation are often seen through conversational AI as well as other elements of the intelligent automation product continuum. We see great potential in linking the two to deliver fast and frictionless customer experiences at lower cost and with greater efficiency.
Get in touch with ISG Automation and speak with one of our delivery directors to understand how ISG Automation; together with Cognigy, could help you.