Easy-to-use platform even for non-techies
Understand what your customers say in any language
Use built-in conversational modules or upload your own
Integrate with any CRMs, ERPs, RPA, and more
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
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With more than 40 years of experience as a certified language service provider, Kocarek GmbH designs the conversational design for chatbots, manages their implementation and localises the dialogues into any language.
Moreover, Kocarek GmbH supports companies in their international communication: from multilingual websites to marketing materials and technical documentation, trained specialist translators and revisers translate and localise in accordance with international standard ISO 17100.
Christian Hohmann, Head of New Technologies at Henkel AG & Co. KGaA
As an experienced language service provider, Kocarek develops the conversational design in cooperation with its customers and makes sure that the dialogues work perfectly across all channels. Kocarek uses Cognigy.AI as a central low-code implementation platform as it allows flexible applications and individual programming requirements of its customers can be mapped.
Kocarek's strengths lie in its linguistic know-how and in its specialized translators and linguists who localize the conversation into the desired foreign language.
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