The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Power up your Amazon Contact Center with Conversational AI
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Milestone Consult is one of the leading providers for Business Intelligence solutions (BI), software engineering, and IT-consulting. Established in 1989 and continuously developed, Milestone Consult with its range of services is now the partner of major enterprises. Milestone specializes in the conception, implementation, and support of innovative solutions with the best available standard tools and liability to quality. Well-known companies from the chemical industry, pharmaceuticals, and high-tech like Bayer, Lufthansa, Henkel, Vodafone, and many more belong to their long list of esteemed customers.
Olaf Broekmans, Managing Director, Milestone Consult
The future of customer communication will not be conceivable without the use of artificial intelligence. Companies want to increase the quality of customer dialogue and thus customer satisfaction. Automation not only makes work easier but also leads to more targeted tasks and efficient, motivated processing. The collaboration is aimed at using Conversational AI to efficiently address chatbot requirements and provide Milestone's customers with optimal customer communication.