Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Power up your Amazon Contact Center with Conversational AI
The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
QBox is the leading chatbot performance management and testing solution. Endorsed by Gartner, Microsoft and IBM and with clients such as Accenture, Nestle, Sky and Vodafone, QBox was designed to enable users to evaluate and improve conversational AI model at speed.
Benoit Alvarez - QBox
Our partnership enables Cognigy users to utilise QBox to improve their conversational AI by measuring models, intents, utterances and even word influence against the three key QBox metrics of correctness, confidence and clarity.
QBox enables Cognigy users to improve their chatbots’ accuracy and performance, all in a matter of minutes, giving 100% confidence to retrain and deploy. This enables chatbot developers and data modelers to make informed decisions about how they develop their chatbots with well crafted, purposeful training data.
QBox maximizes investment in conversational AI by measuring how your chatbots are performing, helping users to spot any underperforming areas of the model. QBox also overcomes many of the challenges associated with managing your chatbot ecosystem and scaling your training data without impacting existing well performing areas of your model as your chatbot grows.
With QBox, Cognigy users can scale the domain of their chatbots without the fear of unnoticed training data regressions and without the need of a constantly active data science team.