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Understand what your customers say in any language
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Give your agents the confidence to solve complex requests
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Integrate easily with existing enterprise infrastructure
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
QBox is the leading chatbot performance management and testing solution. Endorsed by Gartner, Microsoft and IBM and with clients such as Accenture, Nestle, Sky and Vodafone, QBox was designed to enable users to evaluate and improve conversational AI model at speed.
Benoit Alvarez - QBox
Our partnership enables Cognigy users to utilise QBox to improve their conversational AI by measuring models, intents, utterances and even word influence against the three key QBox metrics of correctness, confidence and clarity.
QBox enables Cognigy users to improve their chatbots’ accuracy and performance, all in a matter of minutes, giving 100% confidence to retrain and deploy. This enables chatbot developers and data modelers to make informed decisions about how they develop their chatbots with well crafted, purposeful training data.
QBox maximizes investment in conversational AI by measuring how your chatbots are performing, helping users to spot any underperforming areas of the model. QBox also overcomes many of the challenges associated with managing your chatbot ecosystem and scaling your training data without impacting existing well performing areas of your model as your chatbot grows.
With QBox, Cognigy users can scale the domain of their chatbots without the fear of unnoticed training data regressions and without the need of a constantly active data science team.