Easy-to-use platform even for non-techies
Understand what your customers say in any language
Use built-in conversational modules or upload your own
Integrate with any CRMs, ERPs, RPA, and more
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Dive deep into the world of conversational AI
Learn everything about voice bots and virtual agents
Become an expert in Conversational AI and automation
See Conversational AI in action through demos
Explore Cognigy.AI and get support from the community
Join our mission to make Conversational AI more accessible
Find us at live conferences or virtual meetups
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Reach out to our experts and get your questions answered
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
QBox is the leading chatbot performance management and testing solution. Endorsed by Gartner, Microsoft and IBM and with clients such as Accenture, Nestle, Sky and Vodafone, QBox was designed to enable users to evaluate and improve conversational AI model at speed.
Benoit Alvarez - QBox
Our partnership enables Cognigy users to utilise QBox to improve their conversational AI by measuring models, intents, utterances and even word influence against the three key QBox metrics of correctness, confidence and clarity.
QBox enables Cognigy users to improve their chatbots’ accuracy and performance, all in a matter of minutes, giving 100% confidence to retrain and deploy. This enables chatbot developers and data modelers to make informed decisions about how they develop their chatbots with well crafted, purposeful training data.
QBox maximizes investment in conversational AI by measuring how your chatbots are performing, helping users to spot any underperforming areas of the model. QBox also overcomes many of the challenges associated with managing your chatbot ecosystem and scaling your training data without impacting existing well performing areas of your model as your chatbot grows.
With QBox, Cognigy users can scale the domain of their chatbots without the fear of unnoticed training data regressions and without the need of a constantly active data science team.