The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Dive deep into the world of conversational AI
Learn everything about voice bots and virtual agents
Become an expert in Conversational AI and automation
See Conversational AI in action through demos
Explore Cognigy.AI and get support from the community
Join our mission to make Conversational AI more accessible
Find us at live conferences or virtual meetups
Help us achieve our vision with your talents and skills
Be the first to know about all the latest news
Reach out to our experts and get your questions answered
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral provides its powerful RingCentral Office® , a Unified Communications as a Service (UCaaS) platform, RingCentral cloud Contact Center and Engage Digital Customer Experience solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows.
Robert Henkel, Account Director RingCentral
AI has the potential to transform customer engagement in any industry. At RingCentral, artificial intelligence is at the core of everything they do. With Engage Digital, they use the power of AI to increase agent productivity and customer satisfaction. In collaboration with Cognigy, they can add an advanced bot on any channel, giving fully structured text response and escalation to agents. Cognigy’s solution is fully integrated with RingCentral Engage Digital for seamless virtual and human-agent interaction. It is easy to use on any chat and messaging channels, providing full conversation history for agents. The possibilities to optimize and personalize customer experience are endless when agents have a single platform and advanced AI bot integration for improved business workflows.