RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral provides its powerful RingCentral Office® , a Unified Communications as a Service (UCaaS) platform, RingCentral cloud Contact Center and Engage Digital Customer Experience solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows.
Robert Henkel, Account Director RingCentral
AI has the potential to transform customer engagement in any industry. At RingCentral, artificial intelligence is at the core of everything they do. With Engage Digital, they use the power of AI to increase agent productivity and customer satisfaction. In collaboration with Cognigy, they can add an advanced bot on any channel, giving fully structured text response and escalation to agents. Cognigy’s solution is fully integrated with RingCentral Engage Digital for seamless virtual and human-agent interaction. It is easy to use on any chat and messaging channels, providing full conversation history for agents. The possibilities to optimize and personalize customer experience are endless when agents have a single platform and advanced AI bot integration for improved business workflows.