tyntec is a global cloud communications provider, and an official WhatsApp Business solution provider, enabling businesses to communicate with their customers, workforce, and machines. Connected to mobile operators and social messaging networks around the world, tyntec’s platform provides the data, communication channels, and solutions to identify and authenticate users, and create a conversational experience throughout the user journey.
Stephanie Wissmann, VP of Digital & Growth at tyntec
Today’s enterprises are presented with a plethora of options when it comes to how to interact with consumers across the customer journey. Whether it’s automated, human-assisted or both, more and more the interactions are moving to conversational channels such as WhatsApp. The tyntec-Cognigy partnership brings together the latest innovations in conversational AI and communication APIs to enable enterprises to automate processes and provide users with seamless, conversational experience – right on their favorite communication channels. Furthermore, tyntec and Cognigy share a common DNA for enterprise-grade performance and security, making it a powerful single point of access for building conversational commerce experiences at scale.