AI Agents for Chat and Messaging

Meet Customer Expectations in the AI Age

Consumers are more AI-savvy than ever, and they expect intelligent, personalized, and effortless service experiences.

Cognigy's AI Agents, powered by cutting-edge Generative and Conversational AI, offer exceptional language understanding, empathy, and deep knowledge of your business and customers to deliver world-class service customers crave.

99.5%

faster response time

16M+

AI-powered conversations annually

80%

cost reduction achieved

Instant Support on Your Customers’ Terms

Let customers take the wheel and decide when and how they engage with your service.

Omnipresent

Personalized

Transaction-Ready

Accessible & Inclusive

Omnipresent

Engage with customers on their channel of choice and be available round-the-clock to assist them whenever they need help.

Cognigy's AI Agents are readily accessible on 30+ channels and can be deployed easily on any other preferred touchpoint via standard interfaces.

Personalized

Deliver personalized and context-sensitive responses that match conversation history and customer sentiment.

By working with your CRM, our AI Agents can immediately identify where customers are in their journey, ensuring consistent experiences everywhere.

Transaction-Ready

From rebooking, cancellation, and order status support to invoice requests, payment, and refunds, AI Agents assist customers in quickly and effectively executing transactions.

Beyond answering questions, they can anticipate customer needs and provide proactive assistance, elevating customer experience and boosting sales.

Accessible & Inclusive

Ensure the quality of service for everyone and effectively navigate dynamic regulatory landscapes.

Cognigy Webchat conforms with state-of-the-art accessibility standards (WCAG, Section 508, etc.), empowering you to deliver a usable and inclusive experience for all individuals.

Truly Omnichannel Customer Journeys

Save customers from daunting query repetition when switching between touchpoints. Seamlessly update your CRM with every interaction and resume the conversation thread on another channel – without losing any context.

Cognigy auto-converts content format to suit the specific channel and help you leverage the best of each communication medium.

Find the Exact Answer to Every Customer Query

Leveraging Large Language Models (LLM), our AI Agents can quickly absorb and process your enterprise knowledge to provide the most accurate answer to customer queries - every time.

Before Knowledge AI

After Knowledge AI

AI Agents That Work for Your Business

Stay ahead of the competition by capturing dynamic customer and market needs - fast.

Fluent in 100+ Languages

Cognigy AI Agents enable multilingual customer service and empower agents to communicate in any language from day one.

Work with Your Tech Stack

AI Agents can be quickly onboarded to work with your systems and learn about your processes and services. Get a head start with our extensive suite of 100+ prebuilt integrations.

30+ Channel Connectors

Deploy your AI Workforce instantly across various digital and messaging channels. Webchat, WhatsApp, Facebook Messenger, LINE, iMessage - you name it.

Rich Media & Multimodality

Deliver rich conversational experiences by seamlessly blending text, visuals, and multimedia in a single interaction.

Lufthansa Group: Scale to Handle 16M+ Yearly Conversations

“Cognigy.AI empowers our business users and developers to build advanced, multi-lingual Virtual Agents that feature complex self-service at scale.”

See Customer Story

Nick Allgaier, Product Manager "Digital Assistants", Lufthansa Group

Frontier Airlines: Achieve Historical Low in AHT for 25M+ Passengers

"Cognigy's AI Agent has exceeded our expectations, taking the lead in our customer communication. It manages multiple chat conversations at once, allowing us to handle the challenges of annual growth and operational fluctuations with ease."

See Customer Story

Leonardo Declich, Director CX Transformation, Frontier Airlines

Mobily: 99.5% Faster Response Time across 8 social channels

“Cognigy helps our contact centers focus on increasing the quality of the conversations rather than juggling the masses.”

See Customer Story

Mubarak Alharbi, Digital Experience General Manager, Mobily

Why Cognigy AI Agents

Prebuilt Solutions

trained by us and approved by you. Go live in a matter of weeks.

Best-in-Class AI

with native Large Language Model support for a human-like experience throughout.

Easy Knowledge Upgrade

via file uploads to deliver precise answers to any knowledge-based query.

360° Insights

into your AI workforce and customer service experiences.

Enterprise-Grade Solution

ensuring everything from security and data privacy to scalability and accessibility.

Recognized as Customers' Choice

with 98% recommendation rate.

Engage with Customers on any Channel

See AI Agents in action

GET A DEMO

World-Class Chat Experiences Customers Crave

Meet Customer Expectations in the AI Age

99.5%

16M+

80%

Instant Support on Your Customers’ Terms

Omnipresent

Personalized

Transaction-Ready

Accessible & Inclusive

Truly Omnichannel Customer Journeys

Find the Exact Answer to Every Customer Query