Cognigy named a Leader in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms for the Second Year in a Row! Access a complimentary copy.
Transform contact center experiences and exceed customer expectations with fully pre-trained AI Agents.
Explore AI Agents
Virtual Agents
Low-code customer service automation engine
Voice Gateway
Turnkey voice connectivity to any contact center
Generative AI
Enterprise-ready LLMs for CX transformation
Knowledge AI
AI-based semantic search and knowledge management
NLU
Market-leading AI for 100+ languages
Multimodal CX
Cross-channel customer journeys with xApps
AI Copilot
Next-gen agent assist for enterprise contact centers
Live Chat
AI-powered Live Agent workspace
Insights
Omnichannel reporting and analytics suite
Downloads
Guides, white papers, analyst reports and more
Blog
Stay in the loop on everything CX and CAI
Cognigy Academy
Become a certified expert with on-demand courses
Showcase Shorts
Explore the art of the possible in short videos demonstrating CAI
CX Disruptors
Insights from leading voices in the customer service industry
eBook: Generative AI for Contact Centers
Download nowWebinar: Generative AI and Cognigy in the Contact Center
Watch nowBuilding Next Generation Self-Service at Scale
Read moreAbout Us
Join our mission to make Conversational AI more accessible
Our Partners
Dive into our global ecosystem of leading business and technology partners
Events
Find us at live conferences or virtual meetups
Careers
Help us achieve our vision with your talents and skills
News & Announcements
Be the first to know about all the latest news
Cognigy Experience Summit (CXS)
The paramount event for AI visionaries and the Cognigy Community
Contact Us
Reach out to our experts and get your questions answered
Cognigy Trust Center
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
Read MoreThe Future of Enterprise-Grade AI Adoption
An in-depth guide into the trusted use of AI in customer service automation
Read MoreCognigy.AI is officially AIC4-approved
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read MoreNuuday Selects Cognigy to Revolutionize its Customer Service with AI Agents
Learn moreCognigy Recognized as a Customers’ Choice for Enterprise CAI Platforms in Gartner® Voice of the Customer Report
Learn moreCognigy Named on Sifted's B2B SaaS Rising 100 List: Excelling in the European B2B SaaS Landscape
Learn moreVirtual Agents
Low-code customer service automation engine
Voice Gateway
Turnkey voice connectivity to any contact center
Generative AI
Enterprise-ready LLMs for CX transformation
Knowledge AI
AI-based semantic search and knowledge management
NLU
Market-leading AI for 100+ languages
Multimodal CX
Cross-channel customer journeys with xApps
AI Copilot
Next-gen agent assist for enterprise contact centers
Live Chat
AI-powered Live Agent workspace
Insights
Omnichannel reporting and analytics suite
Downloads
Guides, white papers, analyst reports and more
Blog
Stay in the loop on everything CX and CAI
Cognigy Academy
Become a certified expert with on-demand courses
Showcase Shorts
Explore the art of the possible in short videos demonstrating CAI
CX Disruptors
Insights from leading voices in the customer service industry
eBook: Generative AI for Contact Centers
Download nowWebinar: Generative AI and Cognigy in the Contact Center
Watch nowBuilding Next Generation Self-Service at Scale
Read moreAbout Us
Join our mission to make Conversational AI more accessible
Our Partners
Dive into our global ecosystem of leading business and technology partners
Events
Find us at live conferences or virtual meetups
Careers
Help us achieve our vision with your talents and skills
News & Announcements
Be the first to know about all the latest news
Cognigy Experience Summit (CXS)
The paramount event for AI visionaries and the Cognigy Community
Contact Us
Reach out to our experts and get your questions answered
Cognigy Trust Center
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
Read MoreThe Future of Enterprise-Grade AI Adoption
An in-depth guide into the trusted use of AI in customer service automation
Read MoreCognigy.AI is officially AIC4-approved
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read MoreNuuday Selects Cognigy to Revolutionize its Customer Service with AI Agents
Learn moreCognigy Recognized as a Customers’ Choice for Enterprise CAI Platforms in Gartner® Voice of the Customer Report
Learn moreCognigy Named on Sifted's B2B SaaS Rising 100 List: Excelling in the European B2B SaaS Landscape
Learn moreForget about frustrating chatbots that are slow to respond and not up to the mark.
Cognigy turns self-service into an effortless, omnichannel, and personal experience that fulfills customers’ needs in a single interaction.
Powered by Generative and Conversational AI, our AI Agents deliver unparalleled language understanding and empathy.
faster response time
increased net promoter score (NPS)
reduced average handling time (AHT)
Let customers take the wheel and decide when and how they engage with your service.
Interact with customers on their channel of choice. Cognigy's AI Agents are readily available on 30+ channels and can be easily deployed on any other preferred touchpoint via standard interfaces.
Immediately identify customers and where they are in their journey. AI Agents can work with your CRM to pull in relevant context, delivering personalized and consistent experiences everywhere.
From re-booking, cancellation, and order status support to invoice requests, payment, and refunds, AI Agents enable your customers to solve their queries quickly and effectively.
Offer round-the-clock availability to help customers exactly when it matters. Go beyond reactive support to deliver proactive customer service at scale.
Save customers from daunting query repetition when switching between touchpoints. Seamlessly update your CRM with every interaction and resume the conversation thread on another channel – without losing any context.
Cognigy auto-converts content format to suit the specific channel and help you leverage the best of each communication medium.
AI Agents That Work for Your Business
Stay ahead of the competition by capturing dynamic customer and market needs - fast.
Cognigy AI Agents enable multilingual customer service and empower agents to communicate in any language from day one.
AI Agents can be quickly onboarded to work with your systems and learn about your processes and services. Get a head start with our extensive suite of 100+ prebuilt integrations.
Deploy your AI Workforce instantly across various digital and messaging channels. Webchat, WhatsApp, Facebook Messenger, LINE, iMessage - you name it.
Take full advantage of multimedia in messaging channels such as galleries, audio messages, file attachments, adaptive cards and more.
“Cognigy.AI empowers our business users and developers to build advanced, multi-lingual Virtual Agents that feature complex self-service at scale.”
Nick Allgaier, Product Manager "Digital Assistants", Lufthansa Group
"Cognigy's AI Agent has exceeded our expectations, taking the lead in our customer communication. It manages multiple chat conversations at once, allowing us to handle the challenges of annual growth and operational fluctuations with ease."
Leonardo Declich, Director CX Transformation, Frontier Airlines
“Cognigy helps our contact centers focus on increasing the quality of the conversations rather than juggling the masses.”
Mubarak Alharbi, Digital Experience General Manager, Mobily
trained by us and approved by you. Go live in a matter of weeks.
with native Large Language Model support for a human-like experience throughout.
via file uploads to deliver precise answers to any knowledge-based query.
into your AI workforce and customer service experiences.
Conversational AI platform proven by the world's most renowned tech analysts.
with 98% recommendation rate.
Cognigy Named a Leader in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.