Omnichannel engagement-Hero-2

Siloed service channels that destroy your customers’ experience are now a thing of the past.

Keep up with customers of all generations on their preferred communication channels while still maintaining excellent service levels they would expect.

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Omnichannel engagement-Hero

Trusted by more than 400 brands worldwide

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Earn your customers’ loyalty by increasing your points of contact

The key is to create a single seamless and consistent conversation, every time

more operational efficiency with AI embedded in multichannel customer engagement ‚Äď Gartner

of digital consumers start the purchasing workflow on one device yet finish it on another ‚Äď Google

of agents with AI chatbots are able to spend most of their time solving complex problems ‚Äď Salesforce

Omnichannel engagement-Spend less time thinking and more time doing (1) (1)-1

Spend less time thinking and more time doing

Given the fickle nature of customers’ needs, you need to be prepared to engage with them on the platforms of their choice via chat and voice channels. Factors such as age, gender, location, even down to the type of support they need at a given time influence where each customer expects help. The best way to keep up is to communicate with them on various channels connected to a single intelligent platform.

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Empower your customers without agent intervention

Let’s be honest, no one likes waiting. Your customers need quick answers to simple questions that can be delivered immediately and autonomously. Through Cognigy.AI’s omnichannel solution, you can provide instant support to your customers on the channels most convenient to them while freeing your agents to handle more complex requests.

Put your focus on the customer, not the tool

It’s difficult to consolidate different messages from different channels sent by one customer. With Cognigy.AI, these messages are bundled up into one so that the assigned agent has a detailed history of customer communication. This results in a faster, more efficient way for your agents to provide support without breaking a sweat.

Experience the power of Omnichannel Engagement inside Cognigy.AI

‚ÄúThe Best Enterprise Level Conversational AI‚ÄĚ

Of the 40 Conversational AI vendors reviewed for minimal feature set needed to build our organisation's Assistant product, only Cognigy supported all the features needed. Most features are not a great stretch: multiple... Read more

Director Of Engineering in the Industry

‚ÄúAmazing Product and really cool company!‚ÄĚ

Amazing Product, which is easy to handle and understand (even if you have no IT experience). Within a short time you can create useful chatbots and deploy them on many different channels ( lots of integrations are possible - nearly no bound... Read more

Customer Experience Expert in the Energy and Utilities Industry

‚ÄúThe perfect solution for large enterprises‚ÄĚ

It's the only solution on the market capable of providing companies of any size with all features they require. They are modular and a low-code solution so you can expand it in any way. They have a great support and can integrate... Read more

Chief Technology Scout in the Services Industry

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

Omnichannel Engagement is just the beginning

Unlock the full potential with Cognigy.AI, the 360¬į Customer Service Automation platform