The key is to create a single seamless and consistent conversation, every time
Given the fickle nature of customers’ needs, you need to be prepared to engage with them on the platforms of their choice via chat and voice channels. Factors such as age, gender, location, even down to the type of support they need at a given time influence where each customer expects help. The best way to keep up is to communicate with them on various channels connected to a single intelligent platform.
Let’s be honest, no one likes waiting. Your customers need quick answers to simple questions that can be delivered immediately and autonomously. Through Cognigy.AI’s omnichannel solution, you can provide instant support to your customers on the channels most convenient to them while freeing your agents to handle more complex requests.
It’s difficult to consolidate different messages from different channels sent by one customer. With Cognigy.AI, these messages are bundled up into one so that the assigned agent has a detailed history of customer communication. This results in a faster, more efficient way for your agents to provide support without breaking a sweat.
Of the 40 Conversational AI vendors reviewed for minimal feature set needed to build our organisation's Assistant product, only Cognigy supported all the features needed. Most features are not a great stretch: multiple... Read more
Amazing Product, which is easy to handle and understand (even if you have no IT experience). Within a short time you can create useful chatbots and deploy them on many different channels ( lots of integrations are possible - nearly no bound... Read more
It's the only solution on the market capable of providing companies of any size with all features they require. They are modular and a low-code solution so you can expand it in any way. They have a great support and can integrate... Read more