Smart routing-Hero

Still sending customers
from agent to agent blindly? Let’s fix that.

Resolve complex customer requests prior to agent interaction and intelligently match them to the right agents on the very first try.

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Smart routing-Hero

Trusted by more than 400 brands worldwide 

cueling
bosch-logo
BioNTech logo
Daimler-Jul-31-2020-01-19-40-98-PM
Mobily 1
lufthansa
lexoffice
henkel
arag-Jan-18-2021-02-05-51-20-PM
TUEV-Rheinland
salzburg

Give your customer service a boost in quality and flexibility

Solve customer requests quickly and connect them to a skilled agent more accurately.

of customers are most frustrated by having to wait on hold and to repeat themselves to multiple support agents - HubSpot Research

of customers would be brand loyal if their issue was resolved in a single interaction - PwC

of consumers say that a representative’s knowledge is key – American Express

Ai Mobile image

AI where possible, agents where needed

Take the pressure off your team by routing requests through virtual agents first. Only involve your human agents in cases that require their attention for complex or sensitive requests. Let AI get in touch with your customers first, gather sufficient information, then redirect them as frictionless as possible.

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Melt your customers’ hearts with a perfect match

Finding the right agent for your customers shouldn’t be like a dating game. Our Conversational AI technology is so advanced, it understands what your customers want and provides them with the most comprehensive resolution. And when things get complicated, the AI will reroute your customers to the perfect agent every time.

Stop improvising and start improving

The best way to get to know your customers is to talk to them. It’s an impossible feat for most companies, but not with Cognigy.AI. Leverage your routing concepts and the quality of interpersonal interactions by generating insights through machine learning algorithms to enable data-driven decisions.

Smart routing-Control conversation flows on your o

Control conversation flows on your own terms

Enhance your conversational design process by interconnecting different agents and creating smart routing conditions that can be flexibly adapted to your customers’ ever-evolving expectations.

“The Best Enterprise Level Conversational AI”

Of the 40 Conversational AI vendors reviewed for minimal feature set needed to build our organisation's Assistant product, only Cognigy supported all the features needed. Most features are not a great stretch: multiple... Read more

Director Of Engineering in the Industry

“Amazing Product and really cool company!”

Amazing Product, which is easy to handle and understand (even if you have no IT experience). Within a short time you can create useful chatbots and deploy them on many different channels ( lots of integrations are possible - nearly no bound... Read more

Customer Experience Expert in the Energy and Utilities Industry

“The perfect solution for large enterprises”

It's the only solution on the market capable of providing companies of any size with all features they require. They are modular and a low-code solution so you can expand it in any way. They have a great support and can integrate... Read more

Chief Technology Scout in the Services Industry

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

Smart Routing is just the beginning

Unlock the full potential with Cognigy.AI, the 360° Customer Service Automation platform