Solve customer requests quickly and connect them to a skilled agent more accurately.
Take the pressure off your team by routing requests through virtual agents first. Only involve your human agents in cases that require their attention for complex or sensitive requests. Let AI get in touch with your customers first, gather sufficient information, then redirect them as frictionless as possible.
Finding the right agent for your customers shouldn’t be like a dating game. Our Conversational AI technology is so advanced, it understands what your customers want and provides them with the most comprehensive resolution. And when things get complicated, the AI will reroute your customers to the perfect agent every time.
The best way to get to know your customers is to talk to them. It’s an impossible feat for most companies, but not with Cognigy.AI. Leverage your routing concepts and the quality of interpersonal interactions by generating insights through machine learning algorithms to enable data-driven decisions.
Enhance your conversational design process by interconnecting different agents and creating smart routing conditions that can be flexibly adapted to your customers’ ever-evolving expectations.
Of the 40 Conversational AI vendors reviewed for minimal feature set needed to build our organisation's Assistant product, only Cognigy supported all the features needed. Most features are not a great stretch: multiple... Read more
Amazing Product, which is easy to handle and understand (even if you have no IT experience). Within a short time you can create useful chatbots and deploy them on many different channels ( lots of integrations are possible - nearly no bound... Read more
It's the only solution on the market capable of providing companies of any size with all features they require. They are modular and a low-code solution so you can expand it in any way. They have a great support and can integrate... Read more