Smart Self-Service

Deliver self‑service that your customers love

Make it easy and convenient for customers to get the personalized support they need – instantly, anytime and on all voice and digital channels.


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Say goodbye to broken FAQ bots

Forget about frustrating chatbots that are slow to respond and not up to the mark. 

Cognigy.AI turns self-service into an effortless, omnichannel, and personal experience that fulfills your customers’ needs in a single interaction.

From re-booking, cancellation, and order status support to invoice requests, payment, and refunds, our AI Agents can handle transactional queries at scale.



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Instant support on your customers’ terms

Build deeper bonds and drive loyalty

Let customers take the wheel and decide when and how they engage with your service.



Interact with customers on their channel of choice. Cognigy's AI Agents are readily available on 25+ channels and can be easily deployed on any other preferred touchpoint via standard interfaces.



Immediately identify customers and where they are in their journey. AI Agents can work with your CRM to pull in relevant context, delivering personalized and consistent experiences everywhere.



Provide 24/7 real-time support. Cut handling time by automating standard transactional queries. Or auto-collect customer data to prep your agents with a smooth handover.

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Protect end-to-end customer interaction with seamless authentication. The conversation stays connected while customers verify themselves on another channel - like phone or email.

Not multichannel, but omnichannel customer service

Save customers from daunting query repetition when switching between touchpoints. Auto-update your CRM with every interaction. And seamlessly resume the conversation thread on another channel – without losing the context. Customer engagement has never been easier.


Smooth transition when the agent’s help takes the front seat

AI Agents work hand-in-hand with your customer service teams. They know exactly when and where to bring in human assistance and provide the right context along the way, ensuring critical issues are tackled effectively. 

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AI Agents built for business agility

Stay ahead of the competition by capturing dynamic customer and market needs - fast. Improve service quality with actionable data on customer engagement.


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Pretrained skills

Accelerate time-to-market with a fully pre-trained AI workforce customized to your industry, business, and use cases.

Work with your tech stack

AI Agents can be swiftly onboarded to work seamlessly with your systems and learn about your processes and services.

Available everywhere

Serve customers whenever and wherever they need, in the language that they prefer. Cognigy's AI Agents can handle phone calls and chats in over 100 languages.

Continuous improvement

Learn from every customer conversation and optimize resource planning with holistic insights into cross-channel customer journeys.



Start your journey with the #1 Leader

98% of customers are willing to recommend Cognigy. 

Hear what they have to say


Gartner Customer Choice Recognition

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Cognigy is recognized with Customers’ Choice Distinction in Gartner® Voice of the Customer for Enterprise Conversational AI Platforms

Why Cognigy's AI Agents

Prebuilt solutions

trained by us and approved by you. Go live in a matter of weeks.

Best-in-class AI

with native Large Language Model support for a human-like experience throughout.

Easy knowledge upgrade

via file uploads to deliver precise answers to any knowledge-based query.

360° insights

into your AI workforce and customer service experiences.

Built on enterprise-grade

Conversational AI platform proven by the world's most renowned tech analysts.

Recognized as Customers' Choice

with 98% recommendation rate.

Lufthansa Group: Millions of yearly conversations at reduced handling time

“Cognigy.AI empowers our business users and developers to build advanced, multi-lingual Virtual Agents that feature complex self-service at scale.” 

See customer story


Nick Allgaier, Product Manager "Digital Assistants", Lufthansa Group

Mobily: 99.5% faster response time across eight social channels

“Cognigy helps our contact centers focus on increasing the quality of the conversations rather than juggling the masses.”

See customer story


Mubarak Alharbi, Digital Experience General Manager, Mobily

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Engage with customers on any channel

See AI Agents in action