Easy-to-use platform even for non-techies
Understand what your customers say in any language
Use built-in conversational modules or upload your own
Integrate with any CRMs, ERPs, RPA, and more
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Dive deep into the world of conversational AI
Learn everything about voice bots and virtual agents
Become an expert in Conversational AI and automation
See Conversational AI in action through demos
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Take a behind-the-scenes look at the RFQ process of a Fortune 500 company that is ranked in the top 50 globally and reached over 90% intent recognition in the demo phase.
We show what enterprises demand from their technology providers and how they set up their RFQ.
In this case, we’re looking at one of the world's largest companies from the finance sector who has set up their selection process so precisely, that they could unmask any vendor who was unfit to accompany them on their journey towards success.
Identifying their goals early on made setting up the process easier and helped them to stay focused during the RFQ process. The mapped scenario is short but precise.
Knowing what the achievement should be is a great start, but the second step is to find out what to compare. The above goals can only be met if customers accept and even enjoy the conversational AI experience. A great user experience is always backed by mature functionalities that guide the user naturally and can solve their requests. Additionally, the flexibility of the platform and a global understanding are very important to be able to adapt easily to new circumstances. The list of requirements was boiled down to five main categories which were investigated thoroughly.
But having this checklist filled with ticks does not mean to have made it to the end. A demo agent should serve as the final basis for the decision and be able to identify 90% of the caller’s intents and serve or route them correctly. Cognigy’s consultants started building the demo together with our customer and were in constant exchange every step of the way. This process was able to prove that the technology perfectly suited the needs of the customer.
The demo voice bot identified 92%-97% of the intents!
The result was a mature voice agent with countless features, ready to take customers’ calls.
|User authentication||Name recognition
||Back-end-integration||Daytime-specific greetings||Multi-lang incl. regional dialects|
Multi-channel interaction (e.g., confirmation via SMS)
Intent recognition >90%
|Natural and user-friendly language||Automated customer self-service|
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