Easy-to-use platform even for non-techies
Understand what your customers say in any language
Use built-in conversational modules or upload your own
Integrate with any CRMs, ERPs, RPA, and more
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Dive deep into the world of conversational AI
Learn everything about voice bots and virtual agents
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I am a specialist for Concept & Content Creation for various channels and formats, I have been working at PIA UDG for 5 years. Today I am a Senior Conversation Designer and trained professional for Cognigy.AI.
What is special about your company?
By placing an emphasis on providing holistic solutions along the entire customer journey, we can smoothly incorporate our solutions into existing customer strategies, and improve and expand them. And we do all this while still having fun, benefitting from each other's know-how and staying curious.
We believe that Conversational AI can offer easier access to consumers (and in turn create better brand experiences) in areas where a conversation is the natural choice. At the same time, companies and brands gain more time, by shifting standard tasks and common questions to conversational AI services, for more quality interactions and better insights into consumer behavior.
We believe Cognigy is the best Conversational AI on the market. It is easy to introduce to any customer and any use case. It provides powerful enterprise-grade functionality and is easy to integrate with any IT stack. Besides the newly incorporated and powerful analytics and localization capabilities, which the team is very excited about, Cognigy gives us incredible flexibility. No two projects are alike – the only thing that stays the same is the platform keeping toolchains lean which simplifies our work immensely. And Cognigy just keeps on growing and offering more helpful functionalities. Besides these pretty big things, I really love the small things – like being able to just copy/paste nodes and branches.
There’s still the notion going around that bots are not helpful – with a dedicated task, a convincing personality (this is an utterly underestimated aspect!) and an understanding of conversational psychology, a lot of issues many bots have can be easily solved.
I believe that every consumer within an online journey will use a conversational solution at least at one touchpoint. And the capabilities of conversational AI will grow alongside our understanding of providing natural conversation. Automated, smart natural conversations will become more common and consumers won´t feel forced to adapt to any unflexible FAQ bot logic (which some do right now).
Leonardo da Vinci. Being able to engage with multiple topics and introduce anything learned from them into entirely different topics is a level of genius I admire.
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