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An in-depth guide into the trusted use of AI in customer service automation
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Cognigy.AI 4.20 comes doped with improvements that’ll elevate your bots to live the high life. We’ve added some smoking hot features and used the opportunity to weed out some bugs. Whether your virtual agents are designed for medical, recreational, or any other use – in a joint effort, we can make life easier for everyone.
Merging Cognigy Packages: This release of Cognigy.AI adds the ability to merge Flows from Packages with the Flows already existing in your Agent. The functionality can be used through our RESTful API.
Additional Filter for Cognigy Insights Transcript Explorer: This release of Cognigy.AI adds an additional "Flow Filter" to the Transcript Explorer in Cognigy Insights.
Additional Filter for Cognigy Insights Message Explorer: This release of Cognigy.AI adds an additional "Flow Filter" to the Message Explorer in Cognigy Insights.More improvements
Improved by adding the option to collate and concatenate multiple user inputs into one message to Webchat Endpoint settings
Improved by adding descriptions to the settings section in Flow Node Editor
Improved by adding auto-focus to Say-Node text field in Flow Node Editor
Improved by adding optional (opt-in) cache for Flow execution
Improved by activating a new Lexicon Slot matcher by default - improving Intent training and making training of larger Intent models possible
Improved by updating internal HTTP-request library which is exposed in Endpoint Transformers
Improving OAuth-based login experience for Cognigy Live Agent when users are part of multiple Cognigy Organizations
Improved by reducing Snapshot size and NLU Training time by re-using fallback locale
Improved by preventing unnecessary re-render of our UI in the Endpoint Editor when Flow changes
To learn more about these and other new features, check our Release Notes.
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