Partnership for AI Automation in Customer Service: adesso Becomes a Cognigy Reseller

7 min read
Kristina Dodier
Media contact: Kristina Dodier August 25, 2022

Düsseldorf, Dortmund, 24.08.2022 Cognigy, a market leader in Conversational AI, and adesso SE, one of the leading IT service providers in German-speaking countries, are intensifying their existing partnership. adesso receives the highest partner status and, as a Cognigy reseller, can now take full responsibility for selling and implementing Cognigy.AI and operating it as SaaS or on-premises. Cognigy.AI delivers automated, compelling user experiences in over 100 languages ​​through accurate, reliable intent recognition, human-like dialogs, and seamless integration with backend systems.

adesso and Cognigy have been partners with joint group customers for a number of years. adesso sees Cognigy.AI as a strategically important part of an outstanding customer experience. The large IT service provider has significantly expanded its Cognigy team and its competence in conversational design in the last year.

Gregor Bösenberg, Managing Consultant IT at adesso, explains: With Cognigy.AI as an innovative part of an overall customer experience solution, we give our customers a clear competitive advantage in external and internal service. Analysts like Gartner give Cognigy.AI top marks*. The platform can be used for all cases and channels, has strong enterprise functions, is AIC4-certified, secure, and GDPR-compliant, easy to integrate into existing solutions, and, above all, intuitive to use. Employees can use it to design complex dialog offers independently and without IT support. We see ourselves as a long-term partner to create outstanding user experiences with Cognigy.AI and to support customer service in a smart way. Our offer ranges from strategic advice and implementation to process optimization and coaching.”

Marc Schneider, VP of Global Alliances & Partnerships at Cognigy, adds: "We are very pleased with adesso's decision to use Cognigy.AI as a strategic AI technology. adesso has the required expertise to significantly improve the customer experience with Conversational AI at all contact points. The more than 7,500 experts accompany many of the largest companies in the German-speaking region, all of which are competing for the best customer experience and need a first-class, enterprise-capable conversational AI platform for this".

* Cognigy named a "Leader" in the top spot in the Conversational AI market - and by Gartner® as " Leader” in the Magic QuadrantTM for Enterprise Conversational AI Platforms. * Cognigy named „leader” in the IDC MarketScape-report „Worldwide General-Purpose Conversational AI Platforms 2021 Vendor Assessment" (Document Nr.: US47354421, October 2021) and as „leader" in the Magic QuadrantTM for Enterprise Conversational AI Platforms.

About Cognigy
Cognigy, a market leader in Conversational AI, Powers Up enterprise contact centers to exceed customer expectations, improve agent satisfaction, and rapidly respond to market changes. The Cognigy.AI platform enables next-generation customer service with a suite of solutions, including Conversational IVR, Smart Self-Service, and Agent + Assist. In addition, Cognigy.AI gives the enterprise all it needs to deliver fully personalized multilingual services available on all voice and chat channels 24x7.

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About adesso
adesso is one of the leading IT service providers in the German-speaking area and focuses its consulting and software development activities on the core business processes of companies and public authorities. adesso’s strategy is based on three pillars: the comprehensive industry-specific know-how of its staff, extensive expertise in technology that is independent of manufacturers and the application of reliable methods in software implementation projects. adesso delivers the right IT solutions to increase the ability of companies and organisations to compete in the core sectors of insurance/reinsurance, banking and financial services, healthcare and life sciences, energy supply, public administration, automotive and manufacturing industry, trade, transport, media, entertainment and lottery.

adesso was founded in Dortmund in 1997 and the adesso Group currently employs more than 6,800 people (full-time equivalents). adesso’s shares are listed on the Prime Standard/SDAX. The Group has key customers in the banking segment (including Commerzbank, KfW, DZ Bank, Helaba, Union Investment, BayernLB and DekaBank), the insurance segment (including Munich Re, Hannover Re, DEVK, DAK, Zurich Versicherung, Medizinischer Dienst der Krankenversicherung (MDK-IT)) and numerous other sectors (Mercedes-Benz, Bosch, Westdeutsche Lotterie, Swisslos, DZR Deutsches Zahnärztliches Rechenzentrum, TÜV Rheinland, REWAG, the Procurement Agency of the Federal Ministry of the Interior (Beschaffungsamt des BMI) and the Bavarian State Ministry of Justice (Bayerisches Staatsministerium der Justiz)).

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Press contact:
adesso SE
Eva Wiedemann
Munich office