Cognigy Named a Leader in January 2022 Gartner® Magic Quadrant ™ for Enterprise Conversational AI Platforms! Download the report
Easy-to-use platform even for non-techies
Understand what your customers say in any language
Connect to your digital ecosystem with free Cognigy.AI Extensions
Integrate with any CRMs, ERPs, RPA, and more
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Dive deep into the world of conversational AI
Learn everything about voice bots and virtual agents
Become an expert in Conversational AI and automation
See Conversational AI in action through demos
Explore Cognigy.AI and get support from the community
Join our mission to make Conversational AI more accessible
Find us at live conferences or virtual meetups
Help us achieve our vision with your talents and skills
Be the first to know about all the latest news
Reach out to our experts and get your questions answered
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
San Francisco/Düsseldorf, 20.03.2018 – Cognigy was cited in the 27 February 2018 Gartner research note titled, “Digital Disruption Profile: Conversational UX”.
As conversational interfaces are becoming more widely adopted by customers across commercial and government enterprise, organizations are looking to industry experts to guide them about which solutions are best for their business and how they can transform their business in a way that is going to drive revenue and increase customer satisfaction across these new channels.
As mentioned in the research note, “By 2020, over 500 million consumers will make purchases using voice-enabled conversational AI on digital commerce platforms, growing from 160 million today.” At Cognigy, we believe that this is driven by the novel user experiences that chat and voice-based interfaces can deliver. Personalized, conversational interfaces will augment traditional interfaces such as websites and apps and will in turn lead to more personalized, intimate user experiences and customer satisfaction.
Gartner’s research note also forecasts a growing focus on corporate environments and home/digital workplace crossovers: “While conversational AI has also been predominantly targeted at consumers and their interactions, there will be a growing focus on corporate environments and home/digital workplace crossovers moving forward.” We can already see this development in the market, with many of our customers looking to apply conversational AI not only for marketing and consumer interaction purposes, but also inside the enterprise to facilitate better helpdesk support, HR automation and many more tasks that previously required human interaction.
If you want to explore how conversational UX can be applied in your organization, contact us today to learn more.
Sources: Gartner, “Digital Disruption Profile: Conversational UX,” David Yockelson, 27 February 2018.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Stay up to date with the latest Conversational AI tips and news.