Easy-to-use platform even for non-techies
Understand what your customers say in any language
Use built-in conversational modules or upload your own
Integrate with any CRMs, ERPs, RPA, and more
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Dive deep into the world of conversational AI
Learn everything about voice bots and virtual agents
Become an expert in Conversational AI and automation
See Conversational AI in action through demos
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Join our mission to make Conversational AI more accessible
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Give JIRA superpowers with Conversational AI
Cognigy.AI’s Jira connector allows conversational AI developers to tap into interactive Jira boards in order to obtain detailed project and ticket statuses. It also allows for the creation and maintenance of existing tickets, epics and user stories. We have included several convenience functions, such as “Extract Ticket”, which automatically detects and extracts a ticket slot in the user input.
These functions can then be used as part of a Cognigy.AI-flow, to build conversational logic as can be seen in the following flow.
As can be seen, Cognigy.AI, makes it incredibly easy to seamlessly weave data from external systems into dialogues.
When combined with Machine Learning based intent detection, this allows for an extremely powerful and flexible approach.
Deploy on multiple channels
Once a basic flow has been made, Cognigy.AI’s endpoint connectors can be used to easily make the bot available across a plethora of channels. An example of this could be Facebook Messenger or Microsoft Teams, but how about a Twilio endpoint that allows users to simply “call” our bot by phone? This allows the product manager to check on the status of individual tickets and the overall progress by simply talking to a conversational AI, whilst in her car on the way to work. Another scenario could involve a voice-enabled device like an Alexa or Google Home, that can be part of a SCRUM meeting. Imagine having a virtual agile assistant that can update tickets on command and read out statuses and impediments during daily stand-ups.
Available as a Custom Module
Want to take the module for a spin? Contact your Cognigy.AI sales rep or request a demo! Need more technical information? Check out our Custom Module GitHub Repo.
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