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    Use Live Follow to Optimize Your Virtual Agent on the fly

    Providing flawless omnichannel experiences is the highest form of art when it comes to bot building. How can c...

    Product

    Native WhatsApp Endpoint & more with Cognigy.AI v4.30

    Release v4.30 of Cognigy.AI features the new native WhatsApp Endpoint that makes it faster and simpler than ev...

    Product

    Elevate Omnichannel CX With Native WhatsApp Endpoint

    Connected cross-channel experiences are at the heart of modern contact centers. Enabling your customers to com...

    Product

    Improved Accessibility & More With Cognigy.AI v4.29

    This release of Cognigy.AI introduces wide-ranging usability enhancements on both the Cognigy.AI Virtual Agent...

    Product

    Improved Transcript Explorer in Cognigy Insights & more with Cognigy.AI v4.28

    With the new version of Cognigy.AI, v4.28, users of Cognigy Insights have now more options for in-depth analys...

    Product

    Efficient Regression Testing With new Playbook UI & More With Cognigy.AI v4.27

    Release 4.27 of Cognigy.AI adds a new user interface for inspecting Playbook Runs. This allows our customers t...

    Product

    Convert Branch to Flow & more with Cognigy.AI v4.26

    As Virtual Agents expand in size and intricacy, Flows can grow quite big. With Cognigy.AI 4.26 it is now easie...

    Product

    Best Practices for Building a Deployment Pipeline

    Building efficient and reliable deployment pipelines is critical to compile, build and deploy your Virtual Age...

    Product

    Improved Extension Handling & More With Cognigy.AI v4.25

    Version 4.25 of Cognigy.AI adds the possibility to update an Extension in the agent.

    Product

    Server-side Playbook Execution & More With Cognigy.AI v4.24

    This release of Cognigy.AI adds the ability to execute Playbooks server-side. We added new RESTful API Endpoin...

    Product

    Faster Time to Market With Solution Accelerators

    Great voice and chatbots come with a unique conversation design to provide the best possible service experienc...

    Product

    Updated Agent Templates & more delivered with Cognigy.AI v4.23

    This release of Cognigy.AI contains updated templates for our Agent creation wizard. We have updated and enhan...

    Product

    More Features for Snapshots, Performance Boost & more with Cognigy.AI v4.22

    Cognigy.AI v4.22 adds the ability to override the Connections of a Snapshot with those of the Agent via an End...

    Product

    How-to Guide: Working with Intent Hierarchies

    Intent Hierarchies can be used to resolve Intent conflicts and they can also make every developer's life easie...