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    Product

    Enriched Conversational Experiences and More with Cognigy.AI v4.44

    From the new Output Type support and Call Transfer option to more flexible Live Agent role management and a ne...

    Product

    Handle Ambiguity with Intent Mapping Priority in Cognigy.AI v4.43

    The latest release of Cognigy.AI introduces the new Intent Mapping Priority feature to help you better manage ...

    Product

    Your Ultimate Guide to Cloud Contact Center as a Service

    There's nothing better than realizing new tech’s full potential, whether that’s at home or in business. (Perso...

    Product

    Improved Data Management in Insights and More with Cognigy.AI v4.42

    Cognigy.AI v4.42 features the addition of a new Data Expiration indicator in Cognigy Insights. It displays the...

    Product

    Conversation Design 101: Tips, Templates, and Best Practices

    Human dialogues are dynamic and sophisticated in nature. Customers might reply to a question with another ques...

    Product

    Easier File Management in Live Agent and More with Cognigy.AI v4.41

    ‘Tis the season. From improved attachment handling to quicker and more fun bot building – we’re excited to bri...

    Product

    Enhanced Step Explorer and More with Cognigy.AI v4.40

    With Cognigy.AI v4.40, the Step Explorer in Cognigy Insights has been improved to support larger amounts of da...

    Product

    Agile Development with Flow Replication and More in Cognigy.AI v4.39

    The latest release of Cognigy.AI makes the process of repurposing your existing flows and resources faster and...

    Conversational AI

    Avoid 10 Common Automation Mistakes When Using Conversational AI – Part II

    Summary: In part one, we looked at five of the ten most common automation mistakes organizations make when usi...

    Product Conversational AI

    Avoid 10 Common Automation Mistakes When Using Conversational AI – Part I

    Summary: The benefits of automation are real, but the costs of doing it poorly are even more so. Since many co...

    Product

    From Native Contact Center Integrations to Improved Queue Management with Cognigy.AI v4.38

    The release of Cognigy.AI v4.38 introduces robust features that drastically ease contact center integration wh...

    Product

    Improved Usability and More with Cognigy.AI v4.37

    Cognigy.AI v4.37 delivers a number of usability enhancements across Virtual Agents, Live Agent and Insights.

    Product

    13 Best Practices for Your Next Bot Building Project

    From conversation design and intent training to flow orchestration and administration, there are dozens of mov...

    Product

    Data-Driven Resource Planning and More with Cognigy.AI v4.36

    There is so much in store with the release of Cognigy.AI v4.36 that we can’t wait to share with you. Without f...