Product Updates

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    Product

    Embrace Conversational AI: Revolutionize your Customer Access Strategy

    As new technologies and communications channels emerge, organizations often quickly plug the gaps in customer ...

    Product

    Harnessing Generative AI: Prompt Chaining & Multi-Model Orchestration

    In the rapidly evolving landscape of artificial intelligence (AI), the rise of large language models (LLMs) ha...

    Product

    Anthropic’s LLM Support, Improved Agent Productivity, and More with Cognigy.AI v4.53

    From more flexible Generative AI model selection to enhanced agent efficiency through more streamlined workflo...

    Product Conversational AI

    Better Together: Generative AI and Conversational AI

    Learn about Generative AI and how combining it with Conversational AI can lead to advanced capabilities that o...

    Product

    Powerful LLM Orchestration and More with Cognigy.AI v4.52

    Large Language Models are poised to unlock new levels of service experiences that are flexible, personalized, ...

    Product

    Introducing Cognigy xApps: Reinvent Customer Engagement with Multimodal Journeys

    Picture this: You're driving along the highway when your car suddenly breaks down. You reach for your phone an...

    Product

    Watch On-Demand: Cognigy.AI Tech Update Q2 2023

    Cognigy.AI Tech Update is back! With the AI world moving at a breakneck speed, we know it can be overwhelming ...

    Product

    Advanced Call Analytics, Agent Assist Workspace, and More with Cognigy.AI v4.51

    Cognigy.AI v4.51 features a brand-new Call Dashboard in Cognigy Insights alongside the Agent Assist Workspace ...

    Product

    From Native 8x8 Integration to Call Transcription with Cognigy.AI v4.50

    Contact centers often encounter integration obstacles that slow down their digital transformation endeavors. A...

    Product

    Enhanced Email Security and More with Cognigy.AI v4.49

    With the release of v4.49, Cognigy.AI now supports OAuth2 authentication for Send SMTP Email and Email Notific...

    Product

    3 Ways Cognigy Reduces Cloud Carbon Footprint for Greener AI

    As enterprises increasingly embrace AI to innovate and transform customer values, machine learning models have...

    Product

    End-to-End CX Visibility with Live Agent Dashboard in Cognigy.AI v4.48

    With Cognigy.AI v4.48, we’re excited to introduce our brand-new Live Agent Dashboard that complements existing...

    Product

    Scalable & Future-Proof CAI: Inside Cognigy.AI’s DevOps Architecture

    Conversational AI is a powerful tool for enterprises to automate routine tasks, provide round-the-clock suppor...

    Product

    Added Speech Recognition Integration and More with Cognigy.AI v4.47

    Following Nuance integration in the previous release, Cognigy.AI v4.47 has added Soniox as the latest STT prov...