Product Updates

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    Benchmarking NLU Engines: a Comparison of Market Leaders

    What makes a top-tier Natural Language Understanding Engine? First and foremost, it’s the ability to accuratel...

    Product

    Plug-and-Play Agent Assist Widgets, Intelligent Routing and More with Cognigy.AI v4.60

    The release of Cognigy.AI v4.60 introduces exciting new features to our agent augmentation features. Also, we’...

    Product

    Introducing Knowledge AI with Cognigy.AI v4.59

    With the release of v4.59, we’re thrilled to announce the availability of our latest product innovation, Cogni...

    Product

    Now On-Demand: Cognigy.AI Tech Update Q3 2023

    Cognigy.AI Tech Update is here! The world of AI is ever-evolving and with so many new tools and features avail...

    Product

    Improved Call Recording and GPT Conversation Node in Cognigy.AI v4.58

    Discover the latest upgrades to Cognigy.AI's voice and Generative AI functionalities.

    Product

    8 Best Practices for Automated Testing in Conversational AI

    Conversational AI interfaces, like chatbots and voice bots, are often the first point of contact in the custom...

    Product

    Dynamic Agent Assist Workspace, Enhanced Live Agent Routing, and More in Cognigy.AI v4.57

    The latest release introduces notable improvements in Cognigy Live Agent and Agent Assist.

    Product

    Custom Speech Vendor Support, LLM-Generated Adaptive Cards and More with Cognigy.AI v4.56

    With Cognigy.AI v4.56, you can now configure any custom speech vendor of your choice and leverage Generative A...

    Product

    Maximizing Genesys Cloud Experience with Cognigy.AI: Essential Integration Guides

    Conversational AI is turning the tide for traditional Interactive Voice Response (IVR) systems and how brands ...

    Product

    Google PaLM 2 LLM Support, Improved Entity Extraction, and More with Cognigy.AI v4.55

    From extended LLM integration and improved Live Agent Canned Responses to turnkey entity recognition using pat...

    Product

    Smoother Multimodal CX, Live Agent System Monitoring, and More in Cognigy.AI v4.54

    The latest release of Cognigy.AI introduces the ability to enable/disable speech input gathering on demand and...

    Product

    Embrace Conversational AI: Revolutionize your Customer Access Strategy

    As new technologies and communications channels emerge, organizations often quickly plug the gaps in customer ...

    Product

    Harnessing Generative AI: Prompt Chaining & Multi-Model Orchestration

    In the rapidly evolving landscape of artificial intelligence (AI), the rise of large language models (LLMs) ha...

    Product

    Anthropic’s LLM Support, Improved Agent Productivity, and More with Cognigy.AI v4.53

    From more flexible Generative AI model selection to enhanced agent efficiency through more streamlined workflo...