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    Product

    Enhanced Step Explorer and More with Cognigy.AI v4.40

    With Cognigy.AI v4.40, the Step Explorer in Cognigy Insights has been improved to support larger amounts of da...

    Product

    Agile Development with Flow Replication and More in Cognigy.AI v4.39

    The latest release of Cognigy.AI makes the process of repurposing your existing flows and resources faster and...

    Conversational AI

    Avoid 10 Common Automation Mistakes When Using Conversational AI – Part II

    Summary: In part one, we looked at five of the ten most common automation mistakes organizations make when usi...

    Product Conversational AI

    Avoid 10 Common Automation Mistakes When Using Conversational AI – Part I

    Summary: The benefits of automation are real, but the costs of doing it poorly are even more so. Since many co...

    Product

    From Native Contact Center Integrations to Improved Queue Management with Cognigy.AI v4.38

    The release of Cognigy.AI v4.38 introduces robust features that drastically ease contact center integration wh...

    Product

    Improved Usability and More with Cognigy.AI v4.37

    Cognigy.AI v4.37 delivers a number of usability enhancements across Virtual Agents, Live Agent and Insights.

    Product

    13 Best Practices for Your Next Bot Building Project

    From conversation design and intent training to flow orchestration and administration, there are dozens of mov...

    Product

    Data-Driven Resource Planning and More with Cognigy.AI v4.36

    There is so much in store with the release of Cognigy.AI v4.36 that we can’t wait to share with you. Without f...

    Product

    Improved System Monitoring and More with Cognigy.AI v4.35

    With the release of Cognigy.AI v4.35, we are excited to announce some brand-new features alongside a host of p...

    Product

    New UI Language Support and More with Cognigy.AI v4.34

    The release of v4.34 adds French as the new supported language for the Cognigy.AI User Interface besides the f...

    Product

    How-to Guide: Extend Your Bot Availability and Functionality in MS Teams

    Wading through numerous business apps and systems only to search for a piece of information is tiresome and ki...

    Product

    Streamlined Locale Management and More with Cognigy.AI v4.33

    The release of Cognigy.AI v4.33 introduces an exciting feature that enables you to use the Intent model of a f...

    Product

    How Conversational AI Detect Emotions With Sentiment Analysis

    Imagine a conversation between a disappointed customer and a customer service representative:

    Product

    Seamless Multilingual Voice Services Using Language Recognition

    For enterprises serving customers in various countries and regions, multilingual Virtual Agents are a powerful...