Product Updates

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    Product

    Improved Usability and More with Cognigy.AI v4.37

    Cognigy.AI v4.37 delivers a number of usability enhancements across Virtual Agents, Live Agent and Insights.

    Product

    13 Best Practices for Your Next Bot Building Project

    From conversation design and intent training to flow orchestration and administration, there are dozens of mov...

    Product

    Data-Driven Resource Planning and More with Cognigy.AI v4.36

    There is so much in store with the release of Cognigy.AI v4.36 that we can’t wait to share with you. Without f...

    Product

    Improved System Monitoring and More with Cognigy.AI v4.35

    With the release of Cognigy.AI v4.35, we are excited to announce some brand-new features alongside a host of p...

    Product

    New UI Language Support and More with Cognigy.AI v4.34

    The release of v4.34 adds French as the new supported language for the Cognigy.AI User Interface besides the f...

    Product

    How-to Guide: Extend Your Bot Availability and Functionality in MS Teams

    Wading through numerous business apps and systems only to search for a piece of information is tiresome and ki...

    Product

    Streamlined Locale Management and More with Cognigy.AI v4.33

    The release of Cognigy.AI v4.33 introduces an exciting feature that enables you to use the Intent model of a f...

    Product

    How Conversational AI Detect Emotions With Sentiment Analysis

    Imagine a conversation between a disappointed customer and a customer service representative:

    Product

    Seamless Multilingual Voice Services Using Language Recognition

    For enterprises serving customers in various countries and regions, multilingual Virtual Agents are a powerful...

    Product

    More Intuitive Insights Dashboards With Cognigy.AI v4.32

    Cognigy.AI v4.32 presents new information Tooltips for Cognigy Insights Dashboards to increase reporting trans...

    Product

    Enhanced WhatsApp Experience & More With Cognigy.AI v4.31

    This release of Cognigy.AI adds support for rich media elements for the WhatsApp Endpoint. You can now output ...

    Product

    Use Live Follow to Optimize Your Virtual Agent on the fly

    Providing flawless omnichannel experiences is the highest form of art when it comes to bot building. How can c...

    Product

    Native WhatsApp Endpoint & more with Cognigy.AI v4.30

    Release v4.30 of Cognigy.AI features the new native WhatsApp Endpoint that makes it faster and simpler than ev...

    Product

    Elevate Omnichannel CX With Native WhatsApp Endpoint

    Connected cross-channel experiences are at the heart of modern contact centers. Enabling your customers to com...