Product Updates

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    Enhanced Accessibility & more with Cognigy.AI v4.18

    The newest release of Cognigy.AI, v4.18 comes with a slew of enhancements that elevate the usability and funct...

    Product

    Cognigy.AI v4.17 with extended "Handover to Agent" capabilities & more

    The latest release of Cognigy.AI, v4.17, comes with a new Flow Node "Handover to Agent". This Node allows user...

    Product

    Streamline Contact Center Integration using Agent Handover

    The human agent handover is one of the key aspects of bot implementation into the business processes as it sea...

    Product

    Cognigy's Universal Language Understanding: A look into the AI black box

    Multi-lingual ability in humans is a familiar trait. More than half the world population speaks at least two l...

    Product

    New Live Chat Integration with Salesforce

    There are times when a user feels stuck in a conversation with a virtual agent or expresses a desire to speak ...

    Product

    Cognigy.AI v4.16: Flow Node Search, new Flow Nodes and MUCH more!

    The newest release of Cognigy.AI, v4.16 comes with a slew of powerful new features and enhancements that eleva...

    Product

    Watch our Cognigy.AI Q4 2021 Release Webinar

    This webinar presents the latest enhancements of Cognigy.AI in Q4 2021. It covers new features and improvement...

    Product

    Salesforce Service Cloud: Upload Files During a Live Chat

    Chatbots are incredible automation tools that can streamline a variety of business processes. Still, regardles...

    Product

    Expert Mode for Transcript Explorer & more with Cognigy.AI v4.15

    Cognigy.AI v4.15 now includes the ability to enable Expert Mode in the Transcript Explorer of Cognigy Insights...

    Product

    Crafting Engaging Experiences using WhatsApp’s Interactive Messages

    Users expect their experiences with brands to be fast and frictionless where they can access clear information...

    Product

    Cognigy.AI v4.14 adds new capabilites to Voice Gateway

    The newest release of Cognigy.AI, v4.14, allows customers to activate asynchronous output handling in the Cogn...

    Product

    Out now: Brand-new Cognigy Developer Documentation

    A few days ago we launched our new product documentation which comes with a clean & modern layout and bund...

    Product

    New Avaya CPaaS Endpoint & more with Cognigy.AI v4.13

    The latest release of Cognigy.AI v4.13 comes with the new Avaya CPaaS Endpoint. It's a major overhaul of the o...

    Product

    Cognigy.AI v4.12 adds Localization for Extensions

    The newest release of Cognigy.AI, v4.12, comes with an option to add the Localization for Extensions. This all...