AI AGENTS FOR VOICE

Retire the phone menu. Resolve the call.

NiCE Cognigy AI agents answer every call in natural language, resolve what they can and hand the rest to the right agent with the full context.

Call our AI agent and hear it for yourself

Voice AI that sounds human and connects to any contact center

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Proven in production

98%

customer satisfaction with outbound voice AI

100%

of private customer voice calls covered within 7 months

99.9%+

successful caller authentication

SELF-SERVICE

Fast resolution, not endless phone menus

Long phone menus and question-by-question forms make callers hang up. ARAG Italy's callers gave up after two or three questions, so its NiCE Cognigy voice AI agent texts them a link mid-call, reads the details from a scan of their policy and opens the claim while they're still on the line.

ARAG Italy: Agentic AI Agent for Eliminating Manual Policy Data Entry

Understand what callers mean

AI agents understand intent and answer in plain language, with no menu to navigate.

Resolve around the clock

Self-service day or night cuts wait times and lifts first-call resolution.

Route with context

When a person is needed, AI agents route the caller to a suitable agent with the context attached.

Capture more than voice

Text a link mid-call to collect a scan, photo or signature, then carry on the conversation with the data in hand.

Explore multimodal CX

Lifelike voices in 100+ languages

Natural-sounding voices for every brand, market and use case. Pick the voice, tone and language that fit each conversation.

Engage with empathy

Scale to any call volume

Verify callers securely

INTEGRATIONS

Works with the contact center you already run

Connect AI agents to on-premises or cloud contact center and enterprise systems. No rip-and-replace, no lock-in.

Your contact center platform

Plug AI agents into the CCaaS or on-premises platform you already run.

Your enterprise systems

Connect CRM, ERP and backend systems so AI agents can look up data and complete transactions.

Native voice connectivity

NiCE Cognigy Voice Gateway connects to your telephony and CPaaS infrastructure out of the box.

Explore integrations

More voice AI agents in production

Give every caller a faster answer

See voice AI agents handle real calls, start to finish.