AUTOMATE 75% OF YOUR CUSTOMER SERVICE THROUGH CONVERSATIONAL AI

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Meet your customers where they are

67%

of customer churn is preventable if firms resolve issues the first time they occur.

89%

of consumers have switched to doing business with a competitor following a poor customer experience.

52%

of consumers say they have made an additional purchase from a company after a positive customer service experience.

73%

of customers want to solve product or service issues on their own.

They demand 24/7 customer support that instantly solves their problems

Contact Center AI

Supercharge your contact center with automated conversations and AI

Omni Channel

The convergence of Conversational AI and Automation enables you to connect and understand your customers regardless of channel or language preferences.

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Integratable

You can create your own integrations by using an open-source framework to connect your system of choice, including Kofax, UiPath, SAP, and more.

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Conversational IVR

AI-powered IVRs allow for faster and more efficient customer service interactions. Go from setting up appointments to fully transactional conversations.

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Intelligent Automation

Integrate Conversational AI into your enterprise infrastructure

Robotic Process Automation

Using a low-code approach, build automation processes to stop unnecessary tasks while executing them automatically.

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Enterprise AI

Spark the conversation with powerful, integrated natural language understanding and processing.

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Business Process Automation

Use BPM to output efficient processes that can evolve to meet business needs and market demands.

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Your Intelligent Service Ecosystem

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Cognigy Partner Network

Cognigy partners with industry-leading implementation partners to bring conversational automation solutions to market.

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For every industry interacting with customers and employees

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Human Resources
Insurance

Insurance
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Manufacturing
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Genesys

“The Best Enterprise Level Conversational AI”

Of the 40 Conversational AI vendors reviewed for minimal feature set needed to build our organisation's Assistant product, only Cognigy supported all the features needed. Most features are not a great stretch: multiple... Read more

Director Of Engineering in the Industry

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“Amazing Product and really cool company!”

Amazing Product, which is easy to handle and understand (even if you have no IT experience). Within a short time you can create useful chatbots and deploy them on many different channels ( lots of integrations are possible - nearly no bound... Read more

Customer Experience Expert in the Energy and Utilities Industry

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“The perfect solution for large enterprises”

It's the only solution on the market capable of providing companies of any size with all features they require. They are modular and a low-code solution so you can expand it in any way. They have a great support and can integrate... Read more

Chief Technology Scout in the Services Industry

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The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

Start with Conversational AI for your Enterprise

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