of customer churn is preventable if firms resolve issues the first time they occur.
of consumers have switched to doing business with a competitor following a poor customer experience.
of consumers say they have made an additional purchase from a company after a positive customer service experience.
of customers want to solve product or service issues on their own.
Supercharge your contact center with automated conversations and AI
The convergence of Conversational AI and Automation enables you to connect and understand your customers regardless of channel or language preferences.
You can create your own integrations by using an open-source framework to connect your system of choice, including Kofax, UiPath, SAP, and more.
AI-powered IVRs allow for faster and more efficient customer service interactions. Go from setting up appointments to fully transactional conversations.
Integrate Conversational AI into your enterprise infrastructure
Using a low-code approach, build automation processes to stop unnecessary tasks while executing them automatically.
Spark the conversation with powerful, integrated natural language understanding and processing.
Use BPM to output efficient processes that can evolve to meet business needs and market demands.
Cognigy partners with industry-leading implementation partners to bring conversational automation solutions to market.
Of the 40 Conversational AI vendors reviewed for minimal feature set needed to build our organisation's Assistant product, only Cognigy supported all the features needed. Most features are not a great stretch: multiple... Read more
Amazing Product, which is easy to handle and understand (even if you have no IT experience). Within a short time you can create useful chatbots and deploy them on many different channels ( lots of integrations are possible - nearly no bound... Read more
It's the only solution on the market capable of providing companies of any size with all features they require. They are modular and a low-code solution so you can expand it in any way. They have a great support and can integrate... Read more