Exceed Customer Expectations

Leave behind impersonal, frustrating self-service experiences.

Cognigy’s AI Agents not only possess foundational service skills and emotional intelligence, but can also acquire business knowledge swiftly to offer fast, effective, and empathetic support that will astound your customers.

€2M

annual cost savings achieved

98%

customer satisfaction with Voice AI service

100%

coverage of customer voice calls within 7 months

Hire the Best AI Talent for Your Business

Whether you are looking for a cheerful retail service agent or a 10-year veteran insurance representative, our AI workforce comes with the best-suited persona, skills, and qualities for the job.

Human-like Conversation Skills

Fully understands customer intents, context, and sentiment to provide tailored service around their exact needs.

Enterprise Knowledge

Pretrained in your support knowledge, industry know-how, and enterprise systems for superior query resolution.

Multilingual Proficiency

Fluent in over 100 languages to help customers in their native language.

24/7 Omnichannel Availability

On-call round the clock to offer support when it matters the most - on the channel of customers’ choice (phone and messaging).

Adaptive Learning

Improves with every user interaction and constantly acquires new knowledge and service skills.

With Cognigy AI Agent managing customer inquiries, we saw a rise in our NPS score and a reduction in our AHT. In fact, our average handling time is currently at its historical low, at least in the last five to six years.

Leonardo Declich

Director CX Transformation, Frontier Airlines

Our C-Level executives, live agents, and customers alike have embraced the Voice AI Agent solution and acknowledge the positive impact on customer experiences. The results are excellent and achieved in just a 3-month window after Go-Live.

Rose Schenk

Head of Service Excellence, Mister Spex

Our Chat AI Agent efficiently handles routine inquiries and precisely manages orders, saving us around 2,500 calls each month. This reduction in call volume allows our agents to dedicate more time to engaging with customers who have complex requests.

Sarah Haider

Digital Manager Conversational AI, Salzburg AG

With Cognigy.AI, we’re able to provide our customers with real added value and deliver even better services and products.

Peter-Pascal Meik

Manager Innovation & Projects, Toyota

Phone & Voice

Seamlessly connect your AI workforce with the existing contact center system and deliver humanlike, empathetic phone conversations at scale.

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Chat & Messaging

Engage with customers across all digital channels, ensuring an effortless and consistent experience.

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Voice Experiences Reimagined

A human-like voice conveys warmth, empathy, and understanding that foster an emotional connection.Listen and immerse yourself in the next generation of AI-powered self-service that will completely reshape your customer experiences.

Kim

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Dave

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Stephanie

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Ana

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Dan

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Alex

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Aksel

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Unmatched Time-to-Market

The labor shortage is real. Cognigy’s AI Agents are fully trained and delivered according to your use cases, specifications, and business outcomes. That way, you can onboard them at lightning speed and go live within weeks to ensure timely and undisrupted customer service.

Empower Human Excellence

Our Copilots are specialized AI Agents trained to work as real-time assistants for your contact center agents, empowering them to deliver exceptional customer experiences.

Intelligent Routing

Minimize queue and resolution time by qualifying and routing conversations to the best-suited agents, every time.

Warm Handover

Equip your support team with essential details about customer requests from the get-go, ensuring seamless interaction.

Real-Time Assistance

From Identity and Sentiment Assist to Knowledge, Wrap-up and Language Assist, Agent Copilot provides your team with on-the-spot guidance to resolve more queries – faster.

Proactively Engage with Customers

Move beyond reactive support and harness AI throughout the entire customer journey. From outbound calling and sales activation to contract renewal and post-sales engagement, our proactive AI Agents turn every customer outreach into an outstanding experience that fuels growth and retention.

Purpose-Built for Enterprises

Fully complies with GDPR, SOC2, HIPAA and other stringent regulatory frameworks.

Secure and compliant

Equipped to handle thousands of concurrent conversations, delivering consistent quality even during peak demands.

Scale with any workload

Designed to work effortlessly with your contact center and enterprise systems.

Plug and play connectivity

Shape the Future of Customer Service, Today

The choice is yours

AI Agents for Your Business

Cognigy’s AI Agents are your digital workforce in customer service, working tirelessly in phone and chat support, available 24x7, and fluent in 100+ languages to help close your service gap

Exceed Customer Expectations

€2M

98%

100%