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Meet customers’ demand for instant and personalized service – anytime, on any channel with an AI workforce tailor-made for your contact center.
annual cost savings achieved
customer satisfaction with Voice AI service
coverage of customer voice calls within 7 months
Hire the Best AI Talent for Your Business
Whether you are looking for a cheerful retail service agent or a 10-year veteran insurance representative, our AI workforce comes with the best-suited persona, skills, and qualities for the job.
Fully understands customer intents, context, and sentiment to provide tailored service around their exact needs.
Pretrained in your support knowledge, industry know-how, and enterprise systems for superior query resolution.
Fluent in over 100 languages to help customers in their native language.
On-call round the clock to offer support when it matters the most - on the channel of customers’ choice (phone and messaging).
Improves with every user interaction and constantly acquires new knowledge and service skills.
A human-like voice conveys warmth, empathy, and understanding that foster an emotional connection.Listen and immerse yourself in the next generation of AI-powered self-service that will completely reshape your customer experiences.
The labor shortage is real. Cognigy’s AI Agents are fully trained and delivered according to your use cases, specifications, and business outcomes. That way, you can onboard them at lightning speed and go live within weeks to ensure timely and undisrupted customer service.
Empower Human Excellence
Our Copilots are specialized AI Agents trained to work as real-time assistants for your contact center agents, empowering them to deliver exceptional customer experiences.
Minimize queue and resolution time by qualifying and routing conversations to the best-suited agents, every time.
Equip your support team with essential details about customer requests from the get-go, ensuring seamless interaction.
From Identity and Sentiment Assist to Knowledge, Wrap-up and Language Assist, Agent Copilot provides your team with on-the-spot guidance to resolve more queries – faster.
Move beyond reactive support and harness AI throughout the entire customer journey. From outbound calling and sales activation to contract renewal and post-sales engagement, our proactive AI Agents turn every customer outreach into an outstanding experience that fuels growth and retention.
Fully complies with GDPR, SOC2, HIPAA and other stringent regulatory frameworks.
Equipped to handle thousands of concurrent conversations, delivering consistent quality even during peak demands.
Designed to work effortlessly with your contact center and enterprise systems.
Conversational AI For Customer Service, Q2 2024
The choice is yours
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