AI AGENTS FOR ENTERPRISE CX

Close the service gap on every call and chat.

NiCE Cognigy AI agents handle phone and chat support around the clock, in 100+ languages, so no customer waits for business hours to get help.

SELF-SERVICE

AI agents with service skills and your business knowledge

Peak season overloaded Fabletics' customer service, and its old automation couldn't handle the complexity. Now NiCE Cognigy AI agents, with service skills and Fabletics' own business knowledge, understand what each member needs, choose the right action and carry it out across its systems.

Fabletics: Agentic AI transforms customer experience at scale

Hold natural conversations

AI agents understand intent and reply in plain language, on voice and digital channels.

Answer from your own knowledge

Responses are grounded in your own content and systems, not generic answers.

Read intent and emotion

Sentiment shapes each reply, so tense conversations are de-escalated early.

Act, not just answer

AI agents use secure tools to complete tasks such as rebookings, refunds and record updates, end to end.

Explore agentic AI

Proven in production

€2M

annual cost savings achieved

98%

customer satisfaction with voice AI service

100%

coverage of customer voice calls within 7 months

2,500

fewer calls a month (Salzburg AG)

HANDOVER

AI agents and your people, on one platform

When a conversation needs a person, NiCE Cognigy brings them in with everything the AI agent has learned, then keeps helping them work.

Explore Agent Copilot

Route intelligently

Send each conversation to the right person, based on intent and context.

Hand over warm

Live agents see the full conversation, so customers never repeat themselves.

Assist in real time

Agent Copilot surfaces knowledge and next steps while the agent works.

Automate the wrap-up

Summaries and record updates are done the moment the conversation ends.

PROACTIVE

Reach customers before they reach you

AI agents run outbound calls, sales activation, renewals and post-sales follow-up, so problems are solved and offers land before customers think to call.

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TRUST

Purpose-built for enterprises

The compliance, scale and speed large contact centers need, with third-party recognition to back it up.

Visit the trust center

Secure and compliant

Compliant with GDPR, SOC 2, HIPAA and other frameworks. Details in the Trust Center.

Scale with any workload

Run one use case or millions of conversations on the same platform.

Live in weeks

AI agents trained on your use cases can go live within weeks.

Recognized by analysts

Named a Leader in The Forrester Wave™ 2026 and ranked highest in the Strategy category.

INTEGRATIONS

Works with the contact center you already run

Connect AI agents to on-premises or cloud contact center and enterprise systems. No rip-and-replace, no lock-in.

Your contact center platform

Plug AI agents into the CCaaS or on-premises platform you already run.

Your enterprise systems

Connect CRM, ERP and backend systems so AI agents can look up data and complete transactions.

Native voice connectivity

NiCE Cognigy Voice Gateway connects to your telephony and CPaaS infrastructure out of the box.

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From first AI agent to full scale

See what an AI workforce can do for your contact center

Get a demo built around your own use cases.