Cognigy Blog

There is no better place to keep up with the fast-changing world of Conversational AI.

Alexander Teusz

Streamline Contact Center Integration using Agent Handover

The human agent handover is one of the key aspects of bot implementation into the business processes as it sea...

New Live Chat Integration with Salesforce

There are times when a user feels stuck in a conversation with a virtual agent or expresses a desire to speak ...

Salesforce Service Cloud: Upload Files During a Live Chat

Chatbots are incredible automation tools that can streamline a variety of business processes. Still, regardles...

Crafting Engaging Experiences using WhatsApp’s Interactive Messages

Users expect their experiences with brands to be fast and frictionless where they can access clear information...

Deploying a WhatsApp Chatbot within Minutes

One of the major elements of successful conversational AI projects is deploying the virtual agents to the righ...

Using Cognigy.AI Extensions to Build Native Payment Integration

Payment integration is an essential component for many conversational AI applications. It enables powerful, tr...

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