Nhu Ho
Authors name: Nhu Ho December 15, 2023

This quarter, Cognigy’s experts come together again to give you an exclusive roundup of our newest product updates in the past months. 

Discover how you can design sophisticated, context-sensitive conversations with LLMs and Knowledge AI. Plus, you will get a deep dive into our latest voice-native features, including Call Tracing to level up your VUX.

Content Outline 

00:00 Intro

01:08 Generative AI

Multi-model LLM orchestration, Stream to Output for reduced latency, and LLM-powered digression handling

09:35 Knowledge AI

Enhanced search accuracy with Source Tagging and Context-Aware Search 

23:18 Voice Builder Experience

Deepgram STT integration, Call Tracing, advanced Call Events, and more

39:36 Outro