Use Live Follow to Optimize Your Virtual Agent on the fly

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3 min read
Sebastian Glock
Authors name: Sebastian Glock July 22, 2022

Providing flawless omnichannel experiences is the highest form of art when it comes to bot building. How can conversation designers ensure impeccable customer interaction across the huge variety of touchpoints?

The brand-new Live Follow feature is Cognigy.AI’s answer to this. Live Follow allows to inspect the inner workings of any connected Cognigy.AI Endpoint - more intuitive & powerful than ever before. With just a few clicks, you can now connect the Cognigy.AI Interaction Panel to a channel of choice and watch in real-time how Cognigy.AI processes interactions. 

  • Debug voice and chat channels directly from your staging or development environment
  • Follow along real-time in the Flow Editor as the conversation is processed 
  • Read all STT transcripts and spot friction points
  • Access Endpoint-specific metadata from messengers, STT engines or any other external system

In a nutshell: Live Follow is your new favorite tool to test drive and optimize your Virtual Agent’s workflow while you are building it. 

Watch this video to see how you can easily leverage Live Follow to deliver flawless chat and voice experiences across channels.

 

For more information on Live Follow, visit the Cognigy.AI documentation.

Have a question about this feature? Request a demo with one of our Conversational AI experts today.

 
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