Cognigy Named a Leader in January 2022 Gartner® Magic Quadrant ™ for Enterprise Conversational AI Platforms! Download the report
The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Dive deep into the world of conversational AI
Learn everything about voice bots and virtual agents
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See Conversational AI in action through demos
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Providing flawless omnichannel experiences is the highest form of art when it comes to bot building. How can conversation designers ensure impeccable customer interaction across the huge variety of touchpoints?
The brand-new Live Follow feature is Cognigy.AI’s answer to this. Live Follow allows to inspect the inner workings of any connected Cognigy.AI Endpoint - more intuitive & powerful than ever before. With just a few clicks, you can now connect the Cognigy.AI Interaction Panel to a channel of choice and watch in real-time how Cognigy.AI processes interactions.
In a nutshell: Live Follow is your new favorite tool to test drive and optimize your Virtual Agent’s workflow while you are building it.
Watch this video to see how you can easily leverage Live Follow to deliver flawless chat and voice experiences across channels.
For more information on Live Follow, visit the Cognigy.AI documentation.
Have a question about this feature? Request a demo with one of our Conversational AI experts today.
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